Alton Towers Theme Park
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- Alton Towers Annual & Seasonal Pass
- Merlin Annual Pass
- Food & Drink

Accommodation
- Merlin Entertainments Holidays Limited: Package Booking Terms and Conditions
- Enchanted Village Hot Tub Disclaimer

Alton Towers Waterpark

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Alton Towers Theme Park  

TERMS AND CONDITIONS OF ENTRY

Merlin Entertainments places great importance on the safety of its guests and endeavours to ensure that its high standards are met by all persons visiting the Attraction. Please assist us in ensuring our Attraction and its facilities remain a safe place in which to enjoy fun and exciting experiences. 

In these terms and conditions of entry (“Entry Conditions”), the following definitions shall apply:

Attraction: The Alton Towers Resort or any part of it;

Merlin/’Us’/’We’/’Our’: Merlin Attractions Operations Limited (Company No. 6272935) registered in England and Wales, whose registered office address is at Arbor Building, 16th Floor, 255 Blackfriars Road, London, SE1 9AX

Ticket: A valid ticket allowing the holder entry to the Attraction

Guests are admitted to this Attraction subject to the following Entry Conditions.  By purchasing or using a Ticket, guests agree to comply with these Entry Conditions. 

Any person who does not comply with these Entry Conditions may be removed from the Attraction by Merlin personnel, security or police officers, without any right to a refund.  This is without prejudice to any claim that we may have against such a person or arising out of their actions.  Whilst inside the Attraction, all guests must comply with any reasonable instructions given to them by Merlin personnel or any third party instructed on our behalf. Acting reasonably, Merlin reserves the right to vary these Entry Conditions at any time without prior notice.

By entering the Attraction, guests accept that they have a duty to take reasonable steps to ensure their own safety, taking into account any personal medical conditions.  All persons in and around the Attraction should behave in a safe manner at all times.

Child Safeguarding Policy Statement:

Alton Towers Resort offers family-based experiences which attract children and young people. We are committed to creating an environment which ensures all children can enjoy themselves in a safe and secure environment that prevents children from being at risk from any form of harm or abuse. 

Merlin does not knowingly allow anyone to visit its Attractions or hold a [Merlin Annual/Discovery] Pass who is a convicted child sex offender or subject to the notification requirements of the Sexual Offences Act 2003, or subject to the Sexual Risk Order, Child Abduction Notice or any other restrictions or requirements that protects the safety and welfare of children. 

Merlin reserves the right to refuse admission to any of its Attractions, ban entry from the Attraction or remove from the Attraction without any right to a refund, any person [and any other members of their party] whose behaviour or presence may affect the enjoyment and/or safety of other guests or staff, or who may otherwise undermine Merlin’s commitment to safeguarding children and young people. 

General:

For health and safety reasons (due to the topographical features of the Attraction), wheelchairs and mobility scooters are the only transport devices permitted within the Attraction. For the avoidance of doubt, hoverboards and/or any similar devices are not permitted within the Attraction

Our commitment to provide a service:

Merlin will endeavour to ensure that as many rides and attractions as possible are available for use by guests at the Attraction. However, we reserve the right, without prior notice, to close and change the programme of rides and attractions and/or the Attraction's operating hours. Merlin in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction. The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Merlin reasonably considers the circumstances so require. For tickets purchased in advance, if the whole Attraction is closed for any of the reasons set out above, Merlin may offer replacement Tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.

Our right to remove you:

Merlin, acting reasonably at all times, reserves the right, in its absolute discretion, to refuse admission to the Attraction, ban from entry to the Attraction, or remove from the Attraction without any right to a refund, any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff, or who:

1. acts in an inappropriate and/or undesirable manner whilst travelling to the Attraction whether by bus, coach or other means, where such behaviour has been reported to Merlin by a reliable independent source;
2. has been convicted of a criminal offence relating to Merlin, or civil unrest at Merlin property/attractions, uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace;
3. climbs or stands upon fences, barriers, walls, safety fences, rock arrangements, exhibits or any other buildings at the Attraction, enters or attempts to enter any part of the Attraction which is a restricted or prohibited area as determined by Merlin including workshops and changing rooms; or queue jumps at the rides or Attraction without an authorised fast access.Queue jumping can be defined as trying to gain access to a ride, attraction or any other element that requires a queue or queue system through non-authorised means, including cutting in front of other guests already in the queue, leaving the queue and then attempting to re-enter at the same place, or saving a place for someone not in the queue;
4. has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting;
5. has previously acted in any manner which has caused any Attraction or person to report that individual to Merlin;
6. is attempting to gain admission to the Attraction without a valid Ticket, or has been found inside the Attraction without a valid Ticket;
7. has purchased or obtained any Tickets or discount vouchers from a Ticket tout or Merlin reasonably believes that they have purchased a Ticket from an unauthorised source. 

If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Merlin’s discretion, be denied entry or escorted from the Attraction without any right to a refund. Merlin reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings at the Attraction. At Merlin's discretion, future access to the Attraction may be denied to any guest who has previously been denied entry or escorted from the Attraction.

Tickets and Admissions:

THE ATTRACTION IS PRIVATE PROPERTY. All persons entering the Attraction must pay for admission or hold a valid ticket which has been obtained from Merlin, the Attraction, the Attraction’s website or a third party authorised by Merlin to sell Tickets. The sale of tickets/vouchers by anyone other than Merlin is strictly prohibited. Only persons authorised by us are permitted to sell or offer for sale any items to guests within the Attraction grounds. All tickets are non-transferable, not for resale and will become automatically void on any transfer for value.

A binding contract between us (Merlin Attractions Operations Limited) and the purchaser comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by English law.

Tickets purchased are only valid on the date printed on the ticket. Please check the Attraction’s operating calendar for opening times and dates. Tickets may not be valid for special events or concerts which may attract a separate admission fee. Tickets will only be exchanged or refunded if Merlin, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked Tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions. Non-dated Tickets booked in advance do not guarantee admission to the Attraction, especially during busy times or on specific days when there are special events.

Tickets booked online will be delivered in accordance with Merlin’s delivery procedure. If Tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that these Entry Conditions are complied with by each person in the group. If re-entry into the Attraction is required, an appropriate hand-stamp or Ticket must be obtained, before exiting the Attraction which must be shown at the time of re-entry to regain access.  Tickets must be retained at all times and submitted for inspection if required by Merlin. 

School tickets are only to be used as part of a school trip and cannot be used at any other time.  Free teacher tickets can only be used as part of the school trip they were originally booked for and are not for personal use. School tickets are non-refundable. The age restrictions on school tickets must be adhered to.  Free teacher tickets cannot be revalidated; however, any school pupil tickets being revalidated are entitled to the appropriate school teacher ratio for their age group. Teacher planning tickets can only be used prior to the school trip they were booked with. All school/college/university groups must have school/college/University ID to collect tickets, including planning tickets.

No person under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times. Merlin reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.

The Attraction is unable to accept card payments online from card holders registered overseas.

Annual Pass Holders:

The Attraction is part of the "Merlin Annual Pass scheme", but please note that separate terms and conditions apply which can be found on the Annual Pass section of Merlin's website at www.merlinentertainments.biz/merlin-annual-pass

The Attraction also offers an "Attraction Season Pass", these are specific to the Attraction and subject to separate terms and conditions, which can be found on the Attraction's website at www.altontowers.com/tickets/annual-season-passes

All Annual Passes are subject to the operating calendar of each Attraction. Opening and closing dates including applicable exclusion dates can be found on the Attraction's website. Guests should check these before they visit.  Annual Passes may also be subject to additional restrictions or charges and secondary attraction fees may apply. Please see Merlin's or the Attraction's website for further details.

Guest behaviour:

Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Smoking (including Vaping and the use of e-cigarettes) is strictly prohibited other than in the designated smoking areas identified on the park map.  All rides, attractions, amusements, transport systems and any other facilities located at the Attraction must only be used in accordance with the relevant operator's instructions.

Consumption and Purchase of Alcohol:

Sale of alcohol. Sales of alcohol may only be made to persons aged 18 or over. By placing an order for an alcoholic product, you confirm that you are aged 18 or over. In relation to your order, you must, upon collection/delivery of the alcoholic product at the relevant venue, provide proof of your identity and that you are aged 18 or over in order for the sale to be completed.

Right of refusal. We reserve the right to refuse to deliver any alcoholic products at any point, including where you appear to be under the influence of alcohol or drugs.  Where the sale of alcohol is refused by us at the point of delivery, you will be provided with a refund for the relevant part of your Order which was refused.

Confirmations. You further confirm that you are buying any alcoholic drinks for your own consumption or for the consumption of others who are over the age of 18 years of age, not intoxicated or drunk or under the influence of drugs and are legally permitted to consume them.

Please note that all alcohol must be consumed on the premises, in specified locations.  

Dress & appearance must be suitable for a family Theme Park:

Guests must wear appropriate clothing (including a top and shoes) at all times whilst at the Attraction. If guests are wearing clothing that is indecent or likely to offend in any way, they will be refused entry or removed from the Attraction without a refund.  Certain items of clothing may not be permitted on some rides and attractions for health and safety reasons.

Parking:

Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. A parking fee applies. If any guest loses their car park ticket, they will have to buy a new ticket. No vehicles are permitted to remain in the Attraction outside the Attraction’s normal operating hours without the prior express permission of the Attraction. The Attraction retains absolute discretion as to whether such permission is granted.  Motor homes, camper vans, caravans or any other vehicle of a similar nature are not permitted anywhere within the Attraction unless express prior permission in writing has been given by a senior member of the Attraction. This permission in its original form will need to be produced prior to entry to the Attraction. Photocopies will not be accepted. A breach of this condition will be deemed to be trespassing, the vehicle will be removed and the owner shall be responsible for all consequences arising as a result of such removal.

Security and Safety:

To prevent offensive weapons or dangerous articles from being brought into the Attraction, guests are admitted to the Attraction subject to the condition that, if requested to do so, they will allow themselves and/or their belongings to be searched.  It is prohibited to bring into the Attraction any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited.  Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the Attraction without any right to a refund and Merlin reserves the right to make reports to the relevant authorities which may lead to prosecution. The consumption of intoxicating liquor is permitted only in authorised places within the Attraction.  Accordingly, intoxicating liquor may not be taken into the Attraction except with the express permission of Merlin and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Attraction or escorted from the Attraction without any right to a refund.  The use of illegal substances and/or legal highs (including, but not limited to, laughing gas) is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances and/or legal highs will be refused admission or escorted from the Attraction without any right to a refund.

CCTV cameras are used to assist in the proper running of the Attraction. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Attraction by guests are at their own risk and we accept no liability for any loss or damage to such property. As such, we recommend that guests do not bring valuables to the Attraction. 

Height, weight or age restrictions may apply to rides or certain elements of the Attractions. Certain rides or shows may use lighting effects, strobe lighting or flashing lights.

Animals:

Pets or animals of any nature are expressly prohibited in the Attraction (except for support dogs, guide dogs, hearing dogs and registered assistance dogs) and, for the avoidance of doubt, should not be left in any vehicle parked at the Attraction. We reserve the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress. Support dogs, guide dogs, hearing dogs and registered assistance dogs are welcome in the Hotels and the Theme Park but they will not be able to accompany guests onto any of the rides. They will be allowed as far as the loading point where they must be left with a member of the party. They must also never be left unattended anywhere in the Resort.

Photography and Filming:

Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Attraction provided that these are not sold or used for any commercial purpose unless otherwise agreed/prior permission is obtained. Filming and photography on all rides and attractions is strictly prohibited unless otherwise specified. Go pro (or any other handheld recording device including mobile phone and video camera) use is not permitted onboard rides and attractions. By accepting these Entry Conditions, you acknowledge that Merlin may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage be deleted if they are deemed to be offensive to or infringe the privacy of other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual without that person’s permission and you must adhere to all photography/filming restrictions in place from time to time whilst within the Attraction. From time to time Merlin or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you therefore agree that Merlin or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Merlin or such authorised party (as the case may be).  

Drone Flying:

The flying of drones and use of drones for photography is prohibited anywhere in the Resort without prior permission.

Merlin’s Liability:

Merlin accepts no responsibility for any loss and/or damage suffered by guests as a result of the guest's failure to comply with these Entry Conditions or any event outside Merlin's control (including any distress, inconvenience, anxiety or loss of enjoyment arising from the evacuation of the Attraction). This does not affect any guest's statutory rights or any liability of Merlin which cannot be excluded by law.

Fastrack 

Fastrack tickets have limited availability. These tickets are non transferable and must be used on day of purchase. Fastrack tickets do not give choice of seating and may still incur a wait time. Please check at the entrance to the attractions for the restrictions, which apply in all cases. Fastrack tickets can only be used once on each attraction listed on the ticket, with the exception of Fastrack Platinum, which is for unlimited use on the day. The unlimited Fastrack tickets require guests to leave the ride and re-join the Fastrack queue. Prices subject to change.  

Alton Towers Annual Pass

Terms and Conditions

These are the terms and conditions (“Terms”) on which we supply a annual pass to the Alton Towers Resort (“Resort”) for 12 months (“Season Pass”) to you. Please read these Terms carefully before you submit your order for any Annual Pass to us. These Terms tell you who we are, how we will provide the Annual Pass to you, what to do if there is a problem and other important information. If you think there is a mistake in these Terms, please contact us to discuss. We are Merlin Attractions Operations Limited, a company registered in England and Wales, with company number 06272935, trading as the Alton Towers Resort (“Alton Towers”) and our registered office address is Link House, 25 West Street, Poole, Dorset BH15 1LD.

These Terms are inherent characteristics of the Annual Pass and are independent of any other contract and cannot be varied. Purchase and use of any Annual Pass is in accordance with the Resort’s regulations, copies of which are available at the Resort or can be obtained online at altontowers.com/tandcs. Please ensure that you are willing to be bound by these regulations before purchasing your Annual
Pass.

When you place an order for a Annual Pass, our acceptance of your order will take place when we email you to accept the order, at which point a contract will come into existence between you and us. We will assign a number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

A Annual Pass will only be valid when it is used and/or presented by the named holder, it displays a clear photograph which must be a true likeness of the holder and it is within the Validity Period (as defined below). Photocopies or photographs of a Annual Pass will not be accepted. Any use or attempted use of a Season Pass in breach of these Terms or the Resort’s regulations will result in the Annual Pass
being revoked without compensation. For the avoidance of doubt, pass sharing is a breach of these Terms and any attempted use of a Annual Pass by someone other than the photographed and named holder, regardless of the reason, will result in access being refused and the Annual Pass being revoked without compensation.

1. The Annual Pass permits entry to the Alton Towers Theme Park only.

2. Each Annual Pass holder will be issued with his/her own Annual Pass.

3. The purchaser of the Annual Pass must be 18 years or over.

4. The Silver Annual Pass entitles the holder to admission to the Resort from the date of issue for 12 months during the Resort’s normal theme park operating hours as updated by Alton Towers from time-time, subject to the following date exclusions and the provisions of Term 6 (“Validity Period”): a.10th, 11th, 17th, 18th February, 31st March, 1st April, 5th, 6th, 26th, 27th May, 20th, 21st, 27th, 28th June, 3rd - 31st August, 1st September, 5th, 12th, 19th, 23rd - 27th, 30th, 31st October, 1st, 2nd, 3rd  7th - 10th November, 21st - 26th, 31st December. Pass excludes access to paid events.   

5. The Gold Annual Pass entitles the holder to admission to the Resort from the date of issue for 12 months during the Resort’s normal theme park operating hours as updated by Alton Towers from time-time, subject to the following date exclusions and the provisions of Term 6 (“Validity Period”): a. 17th, 18th February, 31st March, 1st April, 5th, 6th, 26th, 27th May, 25th, 26th August, 26th, 27th, 31st October, 7th - 10th November, 21st, 22nd, 25th, 26th December. Pass excludes access to paid events.   

6. The Parent and Toddler Annual Pass entitles entry to a parent or guardian to accompany a child aged 5 and under. The Parent and Toddler Annual Pass entitles admission to the theme park from the date of issue for 12 months during the Resort’s normal theme park operating hours as updated by Alton Towers.

The Alton Towers Resort Parent and Toddler Annual Pass is valid on off-peak dates, mid week theme park entry only, Restrictions dates apply. To view, click HERE​. Parent and Toddler Annual Passholders are not entitled to free parking on any day.

Accompanying Parent pass will only be valid when presented alongside the named holder of the Toddler pass.​

The Parent and Toddler Annual Pass entitles entry to a parent or guardian to accompany a child aged 5 and under. The Parent and Toddler Annual Pass entitles admission to the theme park from the date of issue for 12 months during the Resort’s normal theme park operating hours as updated by Alton Towers.

The Alton Towers Resort Parent and Toddler Annual Pass is valid on off-peak dates, mid week theme park entry only, Restrictions dates apply. To view, click HERE​. Parent and Toddler Annual Passholders are not entitled to free parking on any day.

Accompanying Parent pass will only be valid when presented alongside the named holder of the Toddler pass.​

b. the Resort’s fireworks event (“Fireworks”).

c. Any other paid event including Christmas

The above exclusion dates are subject to change. Please check the Resort’s opening and closing dates and times at altontowers.com/useful-info/opening-times before visit. Please note that the Alton Towers Theme Park is not open every day and not open all year round.

7. Where a Annual Pass holder presents to Alton Towers, at their own discretion, proof of disability within the Validity Period, that that customer shall be entitled to obtain a free carer Annual Pass (“Carer Annual Pass “) which enables them to bring their carer into the Resort with them at no additional cost. Carer Annual Passes are issued solely at Alton Towers’ discretion and cannot be obtained online or over the phone. The Carer Annual Pass may only be used by the designated carer when accompanying the disabled Annual Pass holder. Misuse of the Carer Annual Pass will result in both the Carer Annual Pass and the related Annual Pass being revoked without compensation.

8. Alton Towers, in its absolute discretion, reserves the right to vary the opening and closing dates of the Resort and to close, remove or cancel all or any part of the rides, events or facilities within the Resort for any reason including, but not being limited to technical, health and safety and/or operational reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Season Pass will not be refunded nor will any compensation be payable if any of attractions at the Resort are removed or closed during the year.

9. Additional charges apply for entry into:

1. Any concerts taking place at the Resort;
2. Any themed special events taking place at the Resort, such as Fireworks;
3. All Christmas event openings;
4. Secondary attractions at the Resort including, but not limited to, the Alton Towers Dungeon, Waterpark, Extraordinary Golf, and Scarefest Mazes.
5. Gold Annual Passholders are entitled to free standard car parking.

10. The authorised holder of the Annual Pass must show the Annual Pass at the turnstile upon entry to the Resort.

11. All Season Passes remain the property of Alton Towers and can be withdrawn at any time. Annual Passes are non-transferable and cannot be sold, loaned or given away to or used by a third party. Access may be denied to the Resort in the event of fraud or misuse of the Annual Pass, and the Annual Pass can be withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of Alton Towers. Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorised or improper access to the Resort with a Annual Pass of which they are not the valid holder. For the avoidance of doubt no refund will be given in such circumstances.

12. Possession of the Annual Pass does not guarantee entry to the Resort. The management of the Resort reserves the right to refuse admission for any reason as provided by the Resort’s regulations including, but not being limited to, the Resort reaching full capacity.

13. Entry to the Resort will not be permitted in the event a valid Annual Pass cannot be presented for any reason including, but not being limited to, the Annual Pass being lost, stolen or forgotten. Failure to present a valid Annual Pass will result in a charge of the “on the day” admission rate, which will be non-refundable. Re-entry on the same day requires a hand stamp.

14. Annual Passes cannot be used in conjunction with any promotional offer, voucher or advance booking or with any other offer, discount or retail/restaurant incentive unless explicitly stated.

15. Refunds are not available in any circumstances. This does not affect your statutory rights as a consumer.

16. Lost Annual Passes should be reported to Alton Towers immediately.

17. In the event of a lost Annual Pass, Alton Towers will re-issue a replacement Annual Pass. Up to three replacement Annual Pass can be issued during the Validity Period. An administration fee of £10 will be charged for the re-issue of each lost Annual Pass.

18. Alton Towers is entitled, in its absolute discretion, to change the price payable for its Annual Pass at any time and for any reason, and may, from time to time, offer pricing or promotional offers at the Resort.

19. Alton Towers reserves the right to vary these Terms by giving you no less than 30 days’ written notice of such variation.

20. Visitors under 12 years of age to the Resort must be accompanied by an individual aged 18 years or over.

21. Visitors under 90cm may enter the Resort free of charge

22. Height, weight, size and age restrictions and medical warnings apply to certain rides and attractions within the Resort. Admittance to rides and attractions are always subject to availability and capacity.

23. Alton Towers shall only use your details under these Terms in accordance with the fair processing notice set out in Annex A. You acknowledge that the processing is necessary for the performance of our contract with you to enable you to obtain and use the Annual Pass. Alton Towers reserves the right to use a Season Pass holder’s details to contact them in relation to service information, including, but not limited to, information about changes to these Terms, expiry and/or renewal reminders.

24. Where a Annual Pass holder provides evidence of a disability in accordance with Term 5, the Annual Pass holder acknowledges that Alton Towers will be collecting sensitive personal data (i.e. health information regarding a disability or impairment). The Annual Pass holder agrees that, to the extent that he/she has provided Alton Towers with sensitive personal data, he/she provided it deliberately and voluntarily. The Annual Pass holder also expressly consents that Alton Towers can use the sensitive personal data in order to verify the disability status and provide the services relevant to the Annual Pass, to the Annual Pass holder. Where possible, Alton Towers shall seek to minimise the collection and use of such sensitive personal data, and shall ensure that appropriate safeguards (including confidentiality agreements) are in place to protect such sensitive personal data.

25. Where a Annual Pass holder has opted-in to receive information about Alton Towers products and events, Alton Towers will use the Annual Pass holder’s details provided in his/her order for a Annual Pass for marketing purposes for its products and events. If the Annual Pass holder wishes to opt out of receiving such information, the Annual Pass holder can do so at any time by contacting Alton Towers at privacy@merlinentertainments.biz or by post at Merlin Entertainments Group, Privacy Department, Link House, 25 West Street, Poole, Dorset BH15 1LD. Please note this can take up to 10 working days.

Alton Towers Seasonal Pass Terms & Conditions

These are the terms and conditions ("Terms") on which we supply Alton Towers Seasonal Passes ("Alton Towers Seasonal Pass") to you ("Passholder" or "you"). Please read these Terms carefully before you submit your order for any Alton Towers Seasonal Pass to us. These Terms tell you who we are, how we will provide the Alton Towers Seasonal Pass to you, what to do if there is a problem and other important information.

We are Merlin Attractions Operations Limited, a company registered in England and Wales, with company number 06272935, trading as Alton Towers Resort and our registered office address is at Arbor Building, 16th Floor, 255 Blackfriars Road, London, SE1 9AX ("Merlin" or "we"). You can contact us by writing to us at info@merlinannualpass.co.uk or Merlin Annual Pass, Chessington World of Adventures, Leatherhead Road, Chessington, KT9 2NE. If we must contact you, we will do so using the contact details you provide when you purchase an Alton Towers Seasonal Pass.

These Terms are integral to each Alton Towers Seasonal Pass and are independent of any other contract and cannot be varied (other than in accordance with Term 20.) Purchase and use of an Alton Towers Seasonal Pass is in accordance with the regulations of Alton Towers Resort. Please ensure that you are willing to be bound by these regulations before purchasing your Alton Towers Seasonal Pass.

When you place an order for an Alton Towers Seasonal Pass on www.altontowers.com, acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. We will assign a number to your order and will tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order. You will receive your Alton Towers Seasonal Pass digitally via email when purchasing on the Alton Towers Resort website: www.altontowers.com ("Website"). The purchaser of an Alton Towers Seasonal Pass must be 18 years or over (and if purchasing a Seasonal Pass on behalf of a minor (under 18s) the purchaser confirms that they are a parent or guardian of the minor and are authorised to share the minor's personal data (as set out in Term 26).

You can contact us within 14 days of entering into this contract (which happens when you purchase your Alton Towers Seasonal Pass online as described in paragraph 4 above) to cancel your contract and receive a refund. The process for this is as follows: contact us during the 14 day period with the completed model cancellation form at the end of these Terms or email us during the same period at info@merlinannualpass.co.uk. The Alton Towers Seasonal Pass starts as soon as we e-mail you to confirm your order is accepted at the time of purchase (by clicking the relevant box just before payment). If you have used your Alton Towers Seasonal Pass during the 14-day cancellation period before contacting us to cancel your Alton Towers Seasonal Pass, you must pay us the amount proportionate to the value of the services supplied before cancellation. We shall be entitled to set off any such payment you are required to make against the amount to be refunded.

We reserve the right to discontinue any Annual Pass product provided we serve you with at least 45 days’ notice.

An Alton Towers Seasonal Pass will only be valid when it is used and/or presented by the named holder, it displays a clear photograph which must be a true likeness of the named holder, and it is within the Validity Period (as defined in Term 3). Any use or attempted use of an Alton Towers Seasonal Pass in breach of these Terms or the terms of the relevant Attraction will result in the Alton Towers Seasonal Pass being revoked without a refund and/or compensation.

For the avoidance of doubt, pass-sharing is a breach of these Terms and any attempted use of an Alton Towers Seasonal Pass by someone other than the photographed and named holder, regardless of the reason, will result in access being refused and the Alton Towers Seasonal Pass being revoked without a refund and/or compensation. For this reason, you should ensure that the Alton Towers Seasonal Pass is kept in a safe and secure location where others will not have access to it.

1. The Alton Towers Seasonal Pass is valid at Alton Towers Resort only.

1.1 No other Merlin attraction will be part of the Alton Towers Seasonal Pass scheme unless expressly stated by Merlin. If you turn up to any attraction which is not listed in Term 1 above, the attraction staff have the right to reject your Alton Towers Seasonal Pass and require you to buy a non-refundable full price ticket for entry into the relevant attraction on that day.

2.      The prices are notified to you before you purchase an Alton Towers Seasonal Pass. However, you are recommended to check the following link for any updates to such prices: Season Pass - Theme Park Membership | Alton Towers Resort

3. Subject to Terms 9, 10, 11, 12, 13 & 14, an Alton Towers Seasonal Pass entitles the holder to admission to the Attraction for a period of 3 months from the date of issue ("Validity Period") and is subject to the operating calendars of the Attraction and any applicable exclusion dates, and Term 4 below. The ʻvalid untilʼ date will be displayed on the digital Alton Towers Seasonal Pass when issued and Passholders can use their Alton Towers Seasonal Pass up to and including the ʻvalid untilʼ date. Please check Attraction opening and closing dates on the Attraction's website and the Alton Towers Seasonal Pass exclusions and restrictions set out at Terms 4 and 5 before your visit. Please note that Attractions are not open all year.
4. Merlin reserves the right to vary the opening and closing dates of Attractions, to require pre-booking for any Attraction (for which a small fee may apply), to impose or vary limits on the numbers of persons (or of particular categories of persons based on matters including but not limited to what type of pass or entry ticket they may intend to use) allowed to book entry for or to enter any Attraction on any given day/ at any given time, to close, remove or cancel all or any part of the rides, events or facilities within the Attraction, and to remove Attractions from the Alton Towers Seasonal Pass scheme in each case for one or more of the following reasons: technical, health and safety, legal, regulatory and/or operational reasons, temporary or permanent closure of Attractions, attractions ceasing to be owned or controlled by Merlin, or due to special events or private functions. Any such variation, requirement or other change shall take immediate effect upon its adoption by Merlin. Unless you have exercised your right to cancel your Alton Towers Seasonal Pass within 14 days of entering into this contract as described above, the full value or any part of the value of the Alton Towers Seasonal Pass will not be refunded nor will any compensation be payable if any of the Attractions become unavailable or if any or part of the Attractions (or any part of any of the Attractions) are temporarily or permanently closed or removed from the Alton Towers Seasonal Pass scheme. Merlin will endeavour to publish relevant information as soon as possible if an Attraction requires advance booking, is operating under capacity restrictions, has reached capacity, has booked out of all or certain categories of entry slots at certain times/ on certain days, is closing or where certain rides or part of an Attraction becomes unavailable. Passholders are advised to check the Alton Towers Resort website at Alton Towers Resort: UK Short Breaks, Theme Park & Waterpark and  social media channels, any cancellations or closures and special events (which may have additional costs) taking place on the relevant date and/or time of their proposed visit. Please note that some Attractions are subject to adverse weather conditions and therefore Passholders are advised to check the relevant Attraction website before travelling. Terms of entry for each attraction apply, please check the attraction’s website for further detail.

4.1 Planned Maintenance Closure Dates

 4.1.1 Merlin may, at any time, in its absolute discretion, add any further maintenance closures which shall be applicable to the Alton Towers Seasonal Pass.

4.2 Alton Towers Seasonal Pass Exclusion Dates

4.2.1 The Alton Towers Seasonal Pass does not allow entry to the attraction on the following dates:

Ø  August – 24th & 25th

Ø  October – 18th, 25th, 26th and 31st

Merlin may, at any time, in its absolute discretion, add any further exclusions which shall be applicable to the Alton Towers Seasonal Pass as determined by Merlin.

4.3 Planned Seasonal Attraction Operating Dates

The Alton Towers Seasonal Pass is subject to the operating calendars of the Attraction. Please check individual Attraction opening and closing dates on the relevant Attraction's website as outlined below. Please note that not all Attractions are open all year.

Opening Times - Theme Park & Waterpark | Alton Towers Resort

5. The Alton Towers Seasonal Pass may be subject to additional charges including, but not limited to, entrance fees, reservation or pre-booking fees (where applicable), parking fees, and/or booking fees for entry into:

5.1 Concerts taking place at the Attraction, any themed and/or special events taking place at the Attraction, including other events managed by third parties;

5.2 All separately priced and ticketed Halloween events, including but not limited to Scarefest

5.3 All separately priced and ticketed Christmas events, including but not limited to Alton Towers Christmas

5.4 Extraordinary Gold

5.5 The Alton Towers Waterpark

Merlin may, in its absolute discretion, add any further restrictions to the list set out in this Term from time to time which shall be applicable to the Alton Towers Seasonal Pass as determined by Merlin or in accordance with Term 4, 5 & 6.

6. The Alton Towers Seasonal Pass will not guarantee immediate entry to the Attraction or any event at any time. At events which allocate individual time slots for entry or where pre-booking is required, Passholders are required to book an available time slot or pre-book their entry in advance in order to access the Attraction or an event, otherwise they will not be permitted entry. Please note that all time slots are subject to availability, and that there may be different allocations of time slots for different categories of customer (eg based on ticket or pass type), so early booking is recommended. Passholders are able to book an available time slot online by registering an account at www.merlinannualpass.co.uk/prebook. When any Passholder has booked a timeslot (irrespective of Pass type), the Attraction may ask such Passholder to leave the Attraction at the end of their allocated timeslot.

6.1 Alton Towers Seasonal Passholders are entitled to up to three active pre-books, per attraction, at any one time.

7.      To use an Alton Towers Seasonal Pass, the Passholder must show their digital Pass at the admissions office, turnstile or other authorised entry point of the Attraction. Entry to the Attraction by use of an Alton Towers Seasonal Pass will only be permitted if a valid digital Alton Towers Seasonal Pass can be presented, alongside a valid pre-book ticket bookable in the Passholder Pre-book Portal found at https://www.merlinannualpass.co.uk/prebook. Failure to present a valid Alton Towers Seasonal Pass will result in a charge of the "on the day" admission rate applicable to the relevant Attraction, which will be non-refundable. Re-entry to the same Attraction on the same day requires a hand stamp which will be given to the Passholder by the Attraction on exit from the Attraction.

8.      Please only make bookings using your Pass if you are able to visit on that day. If you do not visit the attraction using your Pass before closing time on the day of the booking, we reserve the right to mark your Pass with a 'no show' and you will receive an email from us confirming this the same.

 If you are a 'no show' three times within a 90 day period, we may also pause your Pass. If this happens, we will email you, and you will not be able to make any further bookings for 14 days after receipt of that email. 

 If you would like to discuss or query any 'no show' status, or to cancel any bookings*, please contact our call centre on 01372 751411 (local rate number) on Monday - Friday from 9am - 4pm or fill in our contact form at https://support.merlinannualpass.co.uk/hc/en-us/requests/new to chat through your options with us.

9.      All Alton Towers Seasonal Passes remain the property of Merlin and can be withdrawn at any time. Passholders shall take all reasonable steps to ensure that an Alton Towers Seasonal Pass is kept secure at all times and any Alton Towers Seasonal Pass which has been lost, stolen and/or damaged should be reported to the relevant Attraction pursuant to Term 16. Alton Towers Seasonal Passes are non-transferable and cannot be sold, loaned or given away to or used by a third party. An Alton Towers Seasonal Pass will automatically be deemed void and shall be revoked without a refund and/or compensation if sold, loaned or given away or if any attempt is made to sell, loan or give it away. In the absolute discretion of the relevant Attraction, access will be denied to any or all Attractions and the relevant Passholder's pass revoked, if Merlin considers the Passholder to be guilty of (i) fraud or attempted fraud in respect of the Alton Towers Seasonal Pass, (ii) misuse of the Alton Towers Seasonal Pass (e.g. abuse of the Alton Towers Seasonal Pass benefits); and/or (iii) inappropriate conduct. Inappropriate conduct includes, but is not limited to, displaying any behaviour of any kind which is, or could reasonably be judged to be, threatening, abusive or insulting to any member of Merlin staff and/or other members of the public visiting the Attraction, or allowing or assisting a third party to attempt to gain unauthorised or improper access to any Attraction with an Alton Towers Seasonal Pass of which they are not the valid holder. For the avoidance of doubt, no refund and/or compensation will be given in such circumstances.

9.1 Merlin reserves the right to discontinue any Annual Pass product provided Merlin serve you with at least 45 days’ notice.

10.  An individual who has their Alton Towers Seasonal Pass revoked in accordance with Term 9 or 13 shall be prevented from obtaining a replacement Annual Pass product and, in the future, is required to purchase a full price entrance ticket to enter an Attraction and this will be non-refundable, unless the individual has been banned from entering the Attractions or any other Merlin Entertainments properties. A year after the date an individual has their Alton Towers Seasonal Pass revoked, such individual can contact Merlin to purchase a new Annual Pass product and Merlin will assess the revocation or ban at the time. The issue of any new Alton Towers Seasonal Pass in accordance with this Term 10 is at the absolute discretion of Merlin and is subject to availability. Customers who are permitted by Merlin to purchase a new Alton Towers Seasonal Pass in accordance with this Term 10 shall be required to pay the full purchase price applicable at the time of purchase.

11. An Alton Towers Seasonal Pass will automatically be deemed void and shall be revoked without a refund and/or compensation if Merlin reasonably believes a Passholder to be a convicted child sex offender or subject to the notification requirements of the Sexual Offences Act 2003, or subject to the Sexual Risk Order, Child Abduction Notice, or any other restrictions or requirements that protects the safety and welfare of children, or which Merlin reasonably judges could give rise to a breach of its commitment to the safeguarding of children. For the avoidance of doubt, no refund will be given in any such circumstances.

12.  An individual who has their Pass revoked in accordance with Term 11 shall be prevented from obtaining a replacement Pass and access will be denied to all or any of Merlin’s Attractions which in this instance shall be deemed to include any other resorts or attractions which may be operated by Merlin at any point in the future.

13. An Alton Towers Seasonal Pass that is discovered to have been purchased through illegal methods (including, but not limited to, the use of fraudulent debit/credit cards) and/or through unauthorised third party channels, will be revoked without compensation. Should you require any further information regarding Merlin's approved third party suppliers, please contact info@merlinannualpass.co.uk.
14. The management of the Attraction, acting reasonably, reserves the right to refuse admission, or to refuse to allow pre-booking, at any time and for any reason including, but not being limited to, the Attraction being at full capacity.
15. All Passholders are subject to a bag search on entry to the Attraction. Refusal to allow a search may result in access to the site being denied on the date of visit.
16. In the event of a lost, stolen and/or damaged Alton Towers Seasonal Pass, the Passholder should contact Merlin directly to have the relevant Alton Towers Seasonal Pass blocked. Contact details are set out at the beginning of these Terms.
17. Unless stated otherwise, an Alton Towers Seasonal Pass cannot be used in conjunction with any promotional offer, voucher, advance booking or with any discount or retail/restaurant incentive. The Passholder is only entitled to the discounts stated in these Terms or such other discounts as made available to Passholders at Merlin's discretion from time to time.
18. Once an Alton Towers Seasonal Pass has been purchased, the Passholder can only cancel the Alton Towers Seasonal Pass as described in paragraph 5 above. If you do not exercise your right to cancel within 14 days of entering into this contract as described above, your Alton Towers Seasonal Pass is non-refundable.
19. Merlin is entitled, in its absolute discretion, to change the price payable for its Alton Towers Seasonal Pass at any time and for any reason and may from time to time offer pricing or promotional offers for purchasing the Alton Towers Seasonal Pass at specific Attractions, online, or through third party channels. Please note that Merlin does not price match the price payable for an Alton Towers Seasonal Pass. If Merlin changes the price payable for its Alton Towers Seasonal Pass, it will advise Passholders on the website. For the avoidance of doubt, any changes in pricing will not apply to existing Alton Towers Seasonal Passes retrospectively.
20. Merlin reserves the right to vary these Terms by giving Passholders no less than 30 days' written notice of such variation by using the details provided to Merlin when the Passholder purchased an Alton Towers Seasonal Pass and by making a note of such changes available on the terms and conditions page of the website at Terms and Conditions | Alton Towers Resort so please review the website periodically for changes. If you do not accept the amended terms, this may affect our ability to provide certain products and services to you.
21. Visitors under 12 years of age to Alton Towers Resort must be accompanied, at all times, by an individual aged 18 years or over.
22. Visitors under 90cm may enter Alton Towers Resort free of charge when accompanied with a Passholder over the age of 18 and upon presentation of a free Under 90cm ticket bookable through the Pre-Book Portal found at www.merlinannualpass.co.uk/prebook.
23. Height, weight, age restrictions and medical warnings apply to certain rides and attractions. Some rides at Alton Towers Resort require visitors who only just meet the minimum height requirements to be accompanied by an individual aged 16 years or over.
24. All Passholders, their family members and friends entering a Merlin Attraction by virtue of a discounted entry ticket are required to comply with the booking and entry conditions (including without limitation any restrictions relating to height, weight, age (including the ages for which children are required to be accompanied by an adult) and any medical warnings) set out on Merlin's website. Passholders should check the relevant Attraction's website before booking a visit or visiting.
25. If Merlin fail to comply with these Terms, we are responsible for any direct loss or damage that Passholders suffer provided that such loss or damage is a direct consequence and foreseeable result of our breach, and provided that you use all reasonable endeavours to mitigate such loss and/or damage. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the ordering process. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

Provision of Data and Merlin's Processing

26.  In order to implement and manage these Terms and to enable Merlin to comply with its contractual and statutory obligations, Merlin will require to process certain Personal Data relating to each Passholder as set out in Terms 26 to 28 inclusive. This is detailed in a separate Fair Processing Notice which will be provided to the Passholder under separate cover. For further details on how this may apply in practice, the Passholder may contact Merlin using privacy@merlinentertainments.biz.

27. Each Passholder will be issued with their own digital Alton Towers Seasonal Pass and will be required to supply the following data: (a) their first name and surname; (b) their date of birth; (c) their residential address; (d) a contact telephone number; (e) a contact email address; and (f) a photograph which must be a true likeness of the holder, and which must conform to UK passport photo requirements.
28. Each Passholder will be issued with their own digital Alton Towers Seasonal Pass and, for the avoidance of doubt, will be required to supply the details listed in Term 27. The purchaser of an Alton Towers Seasonal Pass must be 18 years or over (and if purchasing an Alton Towers Seasonal Pass on behalf of a minor (under 18s) the purchaser confirms that they are a parent or guardian of the minor and are authorised to share the minor's personal data (as set out in Term 27).
29. If a disabled person has purchased an Alton Towers Seasonal Pass and completes an Essential Companion ticket application online, at their own discretion, providing documentation demonstrating a disability (for example by producing a doctor's letter setting out the disability, proof of receipt of disability living allowance or a disabled parking badge), that disabled Passholder shall be entitled to a discounted digital Essential Companion Ticket ("Essential Companion Pass") which enables them to bring their carer into the Attraction with them for a discounted rate.
30. Essential Companion Ticket: Please see [link] for full terms and conditions of Essential Companion Tickets.
31. Ride Access Pass: Whilst an Alton Towers Seasonal Pass entitles the holder to admission to the Attractions, it does not automatically entitle a disabled person who is the holder the right to receive a priority entry pass for the rides ("Ride Access Pass"). Ride Access Passes are issued at the theme park Attractions and give holders priority entry to the rides so that queuing time is reduced. A Ride Access Pass will be provided at Merlin's discretion where Merlin is satisfied that that a Passholder is unable to queue at an Attraction, and provided that such Passholder is accompanied by someone aged 14 years or over. The terms and conditions of the Ride Access Pass may vary for each Attraction and therefore we recommend visiting the Attraction's website to view the terms ahead of your visit.

Fair Processing Notice

Merlin Attractions Operations Limited ("Merlin") is a British-based entertainment company, with a registered office at Arbor Building, 16th Floor, 255 Blackfriars Road, London, SE1 9AX, whose business is about creating unique, memorable and rewarding visitor experiences. A list of the Attractions and a note of the companies that make up the Merlin group which help to achieve this is available at https://www.merlinentertainments.biz/our-brands/ ("Merlin Group"). Merlin values the privacy of those individuals that it provides Alton Towers Seasonal Passes to. This fair processing notice ("Notice") sets out the basis on which Merlin processes and protects the personal data we collect from you in connection with the Alton Towers Seasonal Pass.

As Merlin is the company which was originally responsible for collecting information about you, it will be the Data Controller and can be contacted using the details set out below. You should be aware that although Merlin is principally responsible for looking after personal data collected in connection with an Alton Towers Seasonal Pass, information is likely to be held in databases which can be accessed by other Merlin Group companies, and other entities in the Merlin Group may also be Data Controllers where they control the use or processing of such data. In the context of the Alton Towers Seasonal Passes, Merlin will however be the single point of contact for all Merlin Group Data Controllers who can be contacted using the details set out below.

What personal information do we collect from you?

In relation to potential, historic customers and current Passholders, we collect "Personal Information". This refers to information which identifies or is capable of identifying you as an individual. We collect the following data directly from you in the course of administering or promoting our Alton Towers Seasonal Passes: Information that you provide when applying for an Alton Towers Seasonal Pass. Details of any concerns if you contact us with a query or issue. When you complete a survey to tell us how your experience of our attractions was and how we can improve, although you do not have to respond to them. Details of transactions you carry out to purchase an Alton Towers Seasonal Pass including your credit/debit card details.

Your name, address, telephone number and/or email address and any other data fields noted in Term 27 in order to contact you with details of your Alton Towers Seasonal Pass or in the unlikely event that we need to contact you urgently about your Alton Towers Seasonal Pass. These details are mandatory and failure to provide means that we cannot provide you with an Alton Towers Seasonal Pass.

We comply with principles of "data minimisation", and only collect the types and volume of Personal Information required to achieve the purposes set out in this Notice.

What purposes do we use your personal information for and what is the legal basis?

We will use the Personal Information we collect for the purposes of: contacting you in relation to service information, including, but not limited to, information about changes to these Terms, expiry reminders for your Alton Towers Seasonal Pass; ensuring the security and safety of our attractions as covered by your Alton Towers Seasonal Pass; and carrying out our obligations arising from any contracts entered into between you and us and ensuring we receive payment as required. We may also send you marketing materials (where we have appropriate permissions) as explained in more detail below. Merlin does not however send marketing materials to any child under the age of 13.

We will also need to use your personal data for purposes associated with our legal and regulatory obligations, including in relation to ensuring the health and safety of Passholders at any of our Attractions.
In the majority of cases, the processing of your personal data will be justified on one of the following bases: (i) it is provided for in the Alton Towers Seasonal Pass Terms and Conditions, and therefore necessary to give effect to that contract (purposes A and C described above); (ii) it is necessary for us to comply with a legal obligation (purpose B described above); or (iii) it is in our legitimate interests as a business, and our interests are not overridden by your interests, fundamental rights or freedoms (marketing purposes described below, save where opt-in consent is required by other data protection laws in which case our legal basis shall be your consent for the purpose of GDPR). That legitimate interest is our freedom to operate as a global organisation and to ensure that our Attractions are promoted.

PLEASE NOTE: If we have previously told you that we were relying on consent as the basis of our processing activities, going forward we will not be relying on that legal basis unless we have said that in this Policy.

Where an Alton Towers Seasonal Passholder provides evidence of a disability in accordance with Term 29 in order to apply for a Essential Companion Ticket or Ride Access Pass or in the event that a health and safety incident occurs at an Attraction, the Alton Towers Seasonal Passholder acknowledges that Merlin will be collecting special categories of personal data (e.g. health information regarding a disability, impairment or injury). Merlin shall only process such special categories of data where necessary to perform the contract, and where the Alton Towers Seasonal Passholder has consented to providing such data or where Merlin is relying on a specific exemption provided under local laws of EU Member States and other countries implementing the GDPR. Where possible, Merlin shall seek to minimise the collection and use of such sensitive personal data, and shall ensure that appropriate safeguards are in place to protect such special categories of personal data.

Merlin only collects special categories of personal information about individuals under the age of 13 where the parent or guardian has provided "consent" on behalf of the relevant minor while purchasing an Alton Towers Seasonal Pass in respect of that minor.

PLEASE NOTE. If you provide your explicit consent to allow us to process your special categories of data, you can withdraw your consent to such processing at any time. However, you should be aware that if you choose to withdraw your consent we will tell you more about the possible consequences, including if this means that certain services (in particular where you have applied for a Carer Pass) can no longer be provided).

Direct marketing

We may use your personal data to send you direct marketing communications about our Alton Towers Seasonal Pass. This will be in the form of email, post, SMS or targeted online advertisements. Where we, or any members of the Merlin Group, require explicit opt-in consent for electronic direct marketing in accordance with the Privacy and Electronic Communications Regulations we will ask for your consent. Otherwise, for non-electronic marketing or where we can rely on the soft opt-in exemption under the Privacy and Electronic Communications Regulations, we will be relying on our Legitimate Interests for the purposes of GDPR as further detailed above. You have a right to stop receiving direct marketing at any time - you can do this by following the opt-out links in electronic communications (such as emails), or by contacting us at campaigns@merlinentertainments.biz. We will keep a suppression list to ensure you don't receive further marketing unless you opt-in again, but we will still send you service messages - e.g. details about attraction opening times or updates the terms linked to your Alton Towers Seasonal Pass.

How long do we keep your personal information?

We will retain your personal data for as long as is reasonably necessary for the purposes listed above. In particular, where there has been no interaction from a Passholder (e.g. a purchase, newsletter sign up), a record will be archived after 2 years and deleted after 6 years. Where we are required to do so to meet legal, regulatory, tax or accounting requirements, we will retain your personal data for longer periods of time, but only where permitted to do so, including so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a possibility of legal action relating to your personal data or dealings. We maintain a data retention policy which we apply to records in our care. Where your personal data is no longer required and we do not have a legal requirement to retain it, we will ensure it is either securely deleted or stored in a way such that it is anonymised and the Personal Data is no longer used by the business.

Who do we share your personal data with?

We share data with other Merlin Group companies in order to carry out the purposes outlined above. We also share Personal data with third parties, which include:

• Service Providers, who help manage our IT and back office systems, and assist with our Customer Relationship Management activities, such as Salesforce, Experian Marketing Services; Cheetah Digital; CTI Digital; Merkle; Avius Insight; Zen Desk; and HH Global (formerly Adare International.) Third parties that act as data processors are required to act only on our instructions as is necessary to perform services on our behalf and are required to comply with applicable legal requirements;
• Social media platforms, including Facebook;
• Regulators, which include the ICO, as well as other regulators and law enforcement agencies in the E.U. and around the world; and
• Solicitors and other professional services firms (including our auditors).

Furthermore, if required, we may disclose Personal Information in response to official government or regulatory requests; to law enforcement authorities to prevent physical harm or prevent or detect crime; or in the event of merger or acquisition.

Transfer of your personal information across borders

Some entities in the Merlin Group, with whom we share your data, and our service providers who have access to your personal data, are located outside the European Union. We will always take steps to ensure that any international transfer of information is carefully managed to protect your rights and interests, in particular for internal group transfers we have in place an intra group data transfer agreement which incorporates the EU Model Clauses pursuant to Article 46(2) of the GDPR. For external group transfers, we will either:

• only transfer your personal data to countries which are recognised as providing an adequate level of legal protection in accordance with Article 45 of the GDPR; or
• ensure that transfers outside the European Union are subject to an appropriate legal safeguard - for example, the EU Model Clauses pursuant to Article 46(2) of the GDPR.

You have a right to ask us for more information about the safeguards we have put in place in relation to any data transfer agreement under which your personal data is transferred. Any data transfer agreement made available to you may be redacted for reasons of commercial sensitivity.

Protection of your information

We have implemented reasonable physical, technical and administrative security standards to protect Personal Information from loss, misuse, alteration, destruction or damage.

Your rights

• You have the following rights in respect of your personal data:
• Access: to obtain a copy of your personal data together with information about how and on what basis that personal data is processed;
• Rectification: to rectify inaccurate personal data.
• Right to be Forgotten: to erase your personal data in limited circumstances where it is no longer necessary in relation to the purposes for which it was collected or processed;
• Restriction: to restrict processing of your personal data where: (a) the accuracy of the personal data is contested; (b) the processing is unlawful but you object to the erasure of the personal data; (c) we no longer require the personal data for the purposes for which it was collected, but it is required for the establishment, exercise or defence of a legal claim;
• Objection: to challenge processing which we have justified on the basis of a legitimate interest;
• Portability: to obtain a portable copy of your personal data, or to have a copy transferred to a third party controller; and

We do not carry out automated decision making which would trigger Article 22, but if we do in the future, we will notify you of this and set out your related rights.

To exercise your rights you can contact us as set out below. Please note the following if you do wish to exercise these rights:

• We take the confidentiality of all records containing personal data seriously, and reserve the right to ask you for proof of your identity if you make a request.
• We will not ask for a fee to exercise any of your rights in relation to your personal data, unless your request for access to information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount in the circumstances.
• We aim to respond to any valid requests within one month unless it is particularly complicated or you have made several requests, in which case we aim to respond within three months. We will let you know if we are going to take longer than one month. We might ask you if you can help by telling us what exactly you want to receive or are concerned about. This will help us to action your request more quickly.
• Local laws, including in the UK, provide for additional exemptions, in particular to the right of access, whereby personal data can be withheld from you in certain circumstances, for example where it is subject to legal privilege.

CONTACT US

For changes, such as modifying your Personal Information where it is no longer accurate, and to exercise any of your rights, please contact info@merlinannualpass.co.uk with the subject heading "Exercise of Data Subject Right(s)".

If you have a complaint about how we have handled your Personal Information you may contact us in the first instance and we will attempt to resolve the issue as soon as possible. You also have the right to lodge a complaint with your national data protection supervisory authority at any time. In the UK, the supervisory authority for data protection is the ICO (https://ico.org.uk/). We do ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
 

Model cancellation form

To: FAO: Merlin Annual Pass Team
Cancellation - Urgent
Chessington World of Adventures
Leatherhead Rd
Chessington
KT9 2NE
info@merlinannualpass.co.uk

I hereby give notice that I cancel my contract for the supply of the following service: Alton Towers Seasonal Pass
Ordered on …………………..

Name: …………………..
Address:………………………………………………………………….……
Signature:…………………………………… (only if this form is notified on paper)
Date: …………………………….

Merlin Annual Pass

For Merlin Annual Pass Terms and Conditions please visit www.merlinannualpass.co.uk

Accommodation

TERMS AND CONDITIONS OF ENTRY

Merlin places great importance on the safety of its guests and endeavours to ensure that its high standards are met by all persons visiting the Accommodation. Please assist us in ensuring our Accommodation and its facilities remain a safe place in which to enjoy fun and exciting experiences. 

In these Entry Conditions, the following definitions shall apply: 

Accommodation The Alton Towers Hotel, the Splash Landings Hotel, the CBeebies Land Hotel, the Enchanted Village at the Alton Towers Resort and the Stargazing Pods ;

Merlin/Us/We Merlin Attractions Operations Limited (Company No. 6272935) whose registered office address is at Link House, 25 West Street, Poole, Dorset, BH15 1LD;

All booking reservations at the Accommodation are subject to the following Entry Conditions.  If you do not comply with them you may be removed from the Accommodation by Merlin personnel, security or police officers, without any right to a refund.  This is without prejudice to any claim that we may have against you or arising out of your actions.  Whilst inside the Accommodation, you must comply with any reasonable instructions given to you by Merlin personnel or any third party instructed on behalf of Merlin.  Merlin, acting reasonably, reserves the right to vary these Entry Conditions at any time without prior notice. Please note that entry to Alton Towers theme park is subject to the theme park terms and conditions of entry and entry to the Waterpark is subject to the Waterpark terms and conditions of entry.

Child Safeguarding Policy Statement:

Alton Towers Resort offers family based experiences which attract children and young people. We are committed to creating an environment which ensures all children can enjoy themselves in a safe and secure environment that prevents children being at risk from any form of harm or abuse. 

General:

For health and safety reasons wheelchairs and mobility scooters are the only transport device permitted within the Accommodation. Due to the unique nature of some areas, users of wheelchairs and mobility scooters may find access difficult. It is important that you inform us of any special access requirements prior to making a booking. You are not permitted to bring any food and/or drink into the Accommodation and only food and/or drink purchased at the Accommodation can be consumed whilst you are staying with us. Personal cooking equipment and appliances are not permitted within the accommodation. Deliveries of any nature are not permitted at the Accommodation.

All guests under the age of 18 are required to be accompanied by an adult of 18+ years in order to stay within all of our Resort accommodations. 

Important Information

• For the safety of all our guests, no one under the age of 18 will be admitted to the accommodation unless accompanied by an adult aged 18 years or over.
• Guests under the age of 18 must remain under the supervision of an adult 18+ at all times.
• The lead guest must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made.
• The lead guest is responsible for making all payments due to us.

Our commitment to provide a service:

Merlin will endeavour to ensure that as many facilities as possible are available for use by guests at the Accommodation.  Merlin reserves the right, without prior notice, to change the operating hours of such facilities.  Any special requests with regard to rooms need to be made at the time of making your booking.  Merlin shall use its reasonable endeavours to facilitate such requests, although these cannot be guaranteed.  Some requests may incur extra charges which will be notified to you by Merlin.  Merlin in its absolute discretion reserves the right to close the whole or any part of the Accommodation and/or any facilities within the Accommodation at any time or to restrict the number of persons staying at the Accommodation.  The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, special events or to ensure the safety and security of guests or if Merlin reasonably considers the circumstances so require. If the whole or any part of the Accommodation is closed for any of the reasons set out above Merlin shall use reasonable endeavours to notify you as soon as is reasonably practicable of such closure. Merlin reserves the right to offer a substitute booking on an alternative date in substitution for any other form of redress. Merlin reserves the right to amend a booking reservation but not to a lesser value or quality.  You will be notified in writing as soon as reasonably practicable of any such amendment. If you feel dissatisfied with any aspect of your stay, please speak to the Guest Relations Manager within the Accommodation. In most cases, we will be able to help you immediately so that you can enjoy the rest of your stay. Where this is not the case, you must ensure that you record the details with the Guest Services Manager and then you should write, no later than 21 days after your departure from the Accommodation, to the Guest Relations Manager. All contact must be made by the lead booking name on the reservation, as replies will only be addressed to this person.

Our right to remove you:

Merlin, acting reasonably at all times, reserves the right to refuse admission, ban from entry  or remove from the Accommodation without any right to a refund any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff or who acts in an inappropriate and/or undesirable manner whilst travelling to the Accommodation whether by bus, coach or other means, where such behaviour has been reported to Merlin by a reliable independent source; has been convicted of a criminal offence relating to Merlin, or civil unrest at Merlin property/attractions, which, in the opinion of Merlin, is likely to affect the safety and/or enjoyment of other guests or staff; uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace.  Merlin reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings at the Accommodation or has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or  has previously acted in any manner which has caused any person to report that individual to Merlin; or is attempting to regain admission to the Accommodation or has been found inside the Accommodation without a valid booking reference.  If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Merlin’s discretion, be denied entry or escorted from the Accommodation without any right to a refund.

Your behaviour:

Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Accommodation. Please conduct yourself appropriately at all times and comply with Merlin’s procedures and/or requests with regard to conduct and respect for Merlin’s property, its employees and guests and their health and safety. You shall not disrupt the comfort and enjoyment of other guests, the efficient running of the Accommodation or cause offence to other guests. Merlin reserves the right to refuse accommodation or services or remove you and members of your party from the Accommodation if, in Merlin’s reasonable opinion, this condition has been breached. Where this is the case, you shall have no right to a refund. Children must be supervised at all times and must not be left in guest rooms on their own.

Your Activation of the fire alarm system:

• Any unauthorised activation of the fire alarm system across Alton Towers Resort accommodation site, will incur a financial penalty of £100 to be levied against the reservation owner; this includes but is not limited to; Smoking in any form such as; vapes, cigarettes and e-cigarettes, cooking or bringing heated foods into rooms (see below*), using items that produce smoke/vapour such as candles, lighters, open fires, sparklers and any other actions that breach the fire safety regulations of Alton Towers Resort.
• Any tampering of the fire alarm system (including but not limited to; covering the fire head, obstructing, or limiting access to the fire system) will also yield a financial penalty of £100.
• Misuse of the break glass/call points across Alton Towers Resort will yield in a minimum financial penalty of £200.
• Any subsequent warnings/actions after a financial penalty has been levied and/or refusal to pay such, will result in the removal of the immediate party and any members deemed to have contributed towards the activation and/or tampering of the fire alarm system.

* Cooking equipment and any food products that require heating are strictly prohibited in guest bedrooms, this includes but is not limited to; Electrical appliances, self-heating foods such as noodles or rice and barbecues.

Your dress & appearance must be suitable for family Accommodation:

You must wear appropriate clothing (including a top and shoes) at all times whilst in and around the Accommodation. If you are wearing clothing that is indecent or likely to cause offence in any way, you will be refused entry or removed from the Accommodation.

Parking:

Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. Motor homes, camper vans, caravans or any other vehicle of a similar nature are permitted at the Accommodation for the duration of your stay, but they must not be used for the purposes of accommodation. No vehicles, including motor homes and caravans, are permitted to remain at the Accommodation beyond the duration of your stay.  

Security:

To prevent offensive weapons or dangerous articles from being brought into the Accommodation, you are admitted to the Accommodation subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched.  It is prohibited to bring into the Accommodation any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited.   Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the premises without any right to a refund and Merlin reserves the right to make reports to the relevant authorities which may lead to prosecution. The consumption of intoxicating liquor is permitted only in authorised places within the Accommodation.  Accordingly, intoxicating liquor may not be taken into the premises and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Accommodation or escorted from it without any right to a refund.  The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Accommodation without any right to a refund. CCTV cameras are used to assist in the proper running of the Accommodation. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Accommodation by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Accommodation.  Guests are not permitted to start fires or barbeques on site.

Animals:

Pets or animals of any nature are expressly prohibited in the Accommodation (except for guide dogs, hearing dogs and registered assistance dogs) and, for the avoidance of doubt, should not be left in any vehicle parked at the Accommodation. Merlin reserves the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress.

Photography:

Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Accommodation provided that these are solely for private use and are not sold or used for any commercial or public purpose.  By accepting these Entry Conditions, you acknowledge that Merlin may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to invade the privacy of or be offensive to other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual (other than family and friends) without that person’s permission and you must adhere to all photography/filming restrictions in place whilst within the Accommodation. For the avoidance of doubt, you must not take photographs or capture video footage of any individual(s) in the Waterpark from any of the public areas which overlook the Waterpark. From time to time Merlin or other authorised parties carry out photography and/or video recording in the Accommodation, which may feature guests. Entry to the Accommodation is deemed acceptance of these Entry Conditions, and you therefore agree that Merlin or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Merlin or such authorised party (as the case may be).  

Accommodation:

Bedrooms at the Accommodation are available from 3.00pm on the day of your arrival and must be vacated by 10.00am on the day of departure unless otherwise stated on the booking confirmation. The person making the booking shall ensure that all occupants of bedrooms shall be made aware of the emergency fire procedures in place at the Accommodation. If using the bunk beds, the manufacturer’s recommendation states that no children under the age of six years should use the upper bunk.  Photographic identification is required upon arrival at the Accommodation before check in.  In addition, a credit/debit card must be provided and authorised for £50 at Reception before checking in; this will be refunded on check out. However, Merlin reserves the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Accommodation during your stay or for any items that are missing when you leave.

On arrival at the Alton Towers Stargazing Pods, we require a key deposit of £10 per pod, this will be refunded when your key has been returned to Reception before 10am on the day of your check out. If paid on card this will take 7-10 working days.

Payment:

Payment is taken in full upon booking with Holiday Extras Ltd (HEX), which operates Alton Towers Resort breaks on behalf of Alton Towers Resort.  Full Terms and Conditions of booking are available on their website www.altontowersholidays.com. 

In summary:

• Bookings must be made on line at altontowersholidays.com
• Payment must be made immediately in full by credit or debit card
• Your booking will be confirmed by email and you will be given a booking reference
• You will receive a voucher which will serve as proof of payment for both the Accommodation and Theme Park tickets, should they form part of your package. You will need to exchange these vouchers at the Pre-booked Ticket Collection Desk, located at the main Theme Park entrance to receive your entrance tickets
• These vouchers cannot be resold under any circumstances and they can only be used during your stay
• To redeem your entrance tickets at the theme park you will be asked for photographic identification and/or the original credit or debit card used to make the purchase of your Short Break
• Any extras incurred during your stay, including dinner, will need to be settled by you on departure from the Accommodation or they will be debited from the credit/debit left at Reception on check-in.

Amendments, Cancellations and Refunds:

Changes by you

Bookings with Cancellation Protection:

If you have added our cancellation protection to your booking, you can change your stay date up to 3 days before your arrival date.

Bookings without Cancellation Protection:

If your booking is not covered with our Cancellation Protection, you can change your stay date up to 7 days before your arrival date.

Additional Information:

If you choose to change your stay date to a different date and should the new booking be more expensive, you will need to pay any additional amounts at the time of booking. Where the new booking is cheaper than your existing booking, we will refund the difference. All amounts will be either taken/refunded to the original payment method. Any refunds which are due can take up to 14 working days to be refunded. Certain products and promotional offers may be non-amendable, therefore, will be exempt from our standard terms and conditions. Any non-amendable Packages will be highlighted on the event or promotion page and Help Centre.

All other changes to your booking, including lead name, personal details, ticket entry date, and carer ticket refunds can be changed or requested up to 3 days before your arrival date. You can request these changes by telephone on 0330 2368860. We do not have a legal obligation to make such changes, but we may, at our sole discretion try to accommodate your request. Please understand that it is often not possible for us to do so as changes may depend on availability of accommodation. Please be aware some changes may incur an additional charge.

Cancellation by you

Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through Merlin and are subject to the conditions and charges (based on the total booking cost) below.

You will be charged a cancellation fee per person which reflects the losses and costs which we incur in cancelling the booking as we may have incurred costs in relation to your booking. For those who have not added cancellation protection, our cancellation charges are as follows:

Cancellation less than 3 days before arrival date 

You will be charged 100% of total booking value.

Cancellation within 4 – 14 days before arrival date:

50% of total booking value.

Cancellation more than 14 days before arrival date:

25% of total booking value.

Cancellation within 24 hours of receipt of booking confirmation:

0% of total booking value.

Cancellation protection

If you add our non-refundable cancellation protection on to your booking (at the time of booking), this will protect you if you need to cancel for any reason.

Provided you cancel your booking at least 3 days before the date of your stay, then you will receive a full refund of your booking cost, minus the cancellation protection charge which is non-refundable. Please note that if you cancel your stay within 3 days of your stay, you will be charged the full cost of your booking.

Please note that 25^th and 26^th December, and 1^st January shall not be counted as a day of notice for the calculation of the minimum of 3 days' notice, so please ensure that sufficient notice is given during the festive period.

Cancellations must be made over the telephone to 0330 2368860 during our opening hours of 9am – 7pm Mon – Fri & 9am-5pm Sat – Sun. (These times may vary - please check our “Contact Us” page). Cancellation requests via email or voicemail will not be processed.

Charges and cancellation by us

Occasionally, we may need to make changes to or correct errors on websites/brochures and other details, provided that these changes are before the point of your booking being confirmed.

On rare occasions, we may have to cancel your Package and we reserve the right to do so. If we have to do so, we will notify you as soon as possible. We will also offer you an alternative Package where possible. If we cannot offer you an alternative, we will provide you with a full refund for the Package and, unless the cancellation was for Unavoidable and Extraordinary circumstances or more than 14 days before your booking, you may also be entitled to compensation for damages suffered.

Occasionally, we must make a significant change to your Package. Significant changes include the following changes when made before departure:

(a)          A change of accommodation to that of a lower official classification or standard.

(b)          A change of accommodation area.

• If we must make a significant change, we will tell you as soon as reasonably possible. You will then have the option to:

(a)          Accept the proposed change. If this results in a Package of lower quality or cost, you may be entitled to a price reduction in accordance with section 14 below;

(b)          Reject the proposed change and terminate your Package with a full refund; or

(c)           Reject the proposed change, terminate your Package and take an alternative one if we decide to offer this.

If you decide to take an alternative Package, we will inform you of the impact on the price of your booking. We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the change.  If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled at our discretion to terminate the Package after a further 7 days and provide you with a refund.

If you decide to reject the proposed change and terminate your Package with a full refund, you may also be entitled to compensation for damages you have suffered.

We may not give you any of the above options in the event that a change to the purchased Package is a minor change. Please note that a change of accommodation to another of the same or higher standard usually qualifies as a minor change.

Enchanted Village Hot Tub Risk Acknowledgement and Disclaimer

You must sign the Enchanted Village Hot Tub Risk Acknowledgement and Disclaimer.

Alton Towers Waterpark

TERMS AND CONDITIONS OF ENTRY

Merlin places great importance on the safety of its guests and endeavours to ensure that its high standards are met by all persons visiting the Attraction. Please assist us in ensuring our Attraction and its facilities remain a safe place in which to enjoy fun and exciting experiences. 

In these Entry Conditions, the following definitions shall apply:

Attraction The Alton Towers Resort Waterpark;

Merlin/’Us’/’We’ Merlin Attractions Operations Limited (Company No. 6272935) whose registered office address is at Link House, 25 West Street, Poole, Dorset, BH15 1LD;

Please note that these Entry Conditions are subject to the rules and regulations applying to individual slides/attractions which can be found at the entry point to each slide/attraction.

You are admitted to this Attraction subject to the following Entry Conditions.  If you do not comply with them you may be removed from the Attraction by Merlin personnel, security or police officers, without any right to a refund.  This is without prejudice to any claim that we may have against you arising out of your actions.  Whilst inside the Attraction, you must comply with any reasonable instructions given to you by Merlin personnel or any third party instructed on behalf of Merlin. Merlin, acting reasonably, reserves the right to vary these Entry Conditions at any time without prior notice.   By entering the Attraction, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions.  All persons in and around the Attraction should behave in a safe manner at all times.

Child Safeguarding Policy Statement:

Alton Towers Resort offers family based experiences which attract children and young people. We are committed to creating an environment which ensures all children can enjoy themselves in a safe and secure environment that prevents children being at risk from any form of harm or abuse. 

General:

For health and safety reasons, wheelchairs are the only transport device permitted within the Attraction. Glass items including drinks bottles and perfume bottles are not permitted in the changing areas or on poolside. For the avoidance of doubt, outside food and drink is not permitted to be brought into the Attraction.  To keep germs out of the pool, neither you nor any member of your group may enter the pool if you have within the last 14 days suffered from sickness and/or diarrhoea.

Our commitment to provide a service:

Merlin will endeavour to ensure that as many slides and attractions as possible are available for use by guests at the Attraction.  However, Merlin reserves the right, without prior notice, to close any attraction and/or slide and/or change the Attraction's operating hours.  Merlin in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction.  The reason for any closure or restriction may include technical or operational reasons, capacity, special events or to ensure the safety and security of guests or if Merlin reasonably considers the circumstances so require. Additionally, Merlin reserves the right to operate timed sessions during busy periods in order to control volume during periods of high demand. If the whole Attraction is closed for any of the reasons set out above, Merlin reserves the right to offer substitute tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.

Our right to remove you:

Merlin, acting reasonably at all times, reserves the right to refuse admission to the Attraction, ban from entry to the Attraction, or remove from the Attraction without any right to a refund any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff or who: acts in an inappropriate and/or undesirable manner whilst travelling to the Attraction whether by bus, coach or other means, where such behaviour has been reported to Merlin by a reliable independent source; has been convicted of a criminal offence relating to Merlin, or civil unrest at Merlin property/attractions, which, in the opinion of Merlin, is likely to affect the safety and/or enjoyment of other guests or staff; uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace; climbs or stands on fences, barriers, walls, rock arrangements,  structures, exhibits or any other buildings within the Attraction.  Merlin reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls,  structures, exhibits, fabrics or buildings at the Attraction or displaying any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or  has previously acted in any manner which has caused any person to report that individual to Merlin; or is attempting to regain admission to the Attraction or has been found inside the Attraction without a valid ticket; or has purchased or obtained any tickets or discount vouchers from a ticket tout or Merlin reasonably believes that they have purchased a ticket from an unauthorised source.  If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Merlin’s discretion, be denied entry or escorted from the Attraction without any right to a refund.

Tickets/admissions:

THE ATTRACTION IS PRIVATE PROPERTY. All persons entering the Attraction must pay for admission or hold a valid ticket. The sale of tickets/vouchers by anyone other than Merlin is strictly prohibited. Only persons authorised by Merlin are permitted to sell or offer for sale any items to guests within the Attraction grounds. All tickets are non-transferable, not for resale and will become automatically void on any transfer for value. Tickets purchased are only valid on the date printed on the ticket. Tickets will only be exchanged or refunded if Merlin, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions. Non-dated tickets booked in advance and/or tickets issued as part of a stay at any of the Accommodation do not guarantee admission to the Attraction, especially during busy times. Tickets booked online will be delivered in accordance with Merlin’s delivery procedure. If tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that those guests who are part of the group comply with these Entry Conditions. If re-entry into the Attraction is required, an appropriate hand-stamp must be obtained, before exiting the Attraction which must be shown at the time of re-entry to regain access. Tickets must be retained at all times and submitted for inspection if required by Merlin.  The Attraction operates a strict adult to child regulation policy in order to comply with health and safety standards and therefore any child or children up to the age of 9 years must remain under the control and supervision of an adult at all times in accordance with the following adult to child ratios:

• Each child aged 4 years and under must be accompanied and supervised by a person over the age of 16;
• Maximum of two children aged between 5 and 9 years must be accompanied and supervised by a person over the age of 16

Merlin reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.

Your behaviour:

Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Smoking (including of e-cigarettes) is strictly prohibited inside the Attraction. All slides/attractions and any other facilities located at the Attraction must only be used in accordance with the relevant operator's instructions.

Your dress & appearance must be suitable for a family waterpark:

You must wear appropriate swimwear at all times whilst at the Attraction. If you fail to wear swimwear which Merlin considers to be appropriate or which is likely to cause offence in any way, you will be refused entry or removed from the Attraction.  Wearing fitted t-shirts and leggings is permissible in the pool area however for health and safety reasons, such clothing is not permitted on the water slides/attractions. Guests must ensure that all swimwear is durable for use on the water slides/attractions as we do not accept any responsibility for any damage to swimwear. Babies and toddlers not toilet trained must wear swim-nappies at all times. We recommend that you remove all jewellery, including piercings, before swimming/entering the pool area.

Parking:

Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. Motor homes, camper vans, caravans or any other vehicle of a similar nature are not permitted anywhere within the Attraction. No vehicles are permitted to remain in the Attraction outside the Attraction’s normal operating hours. 

Security:

To prevent offensive weapons or dangerous articles from being brought into the Attraction, you are admitted to the Attraction subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched.  It is prohibited to bring into the Attraction any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited.   Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the Attraction without any right to a refund and Merlin reserves the right to make reports to the relevant authorities which may lead to prosecution. The consumption of intoxicating liquor is permitted only in authorised places within the Attraction.  Accordingly, intoxicating liquor may not be taken into the Attraction and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Attraction or escorted from the Attraction without any right to a refund.  The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund. CCTV cameras are used to assist in the proper running of the Attraction. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction.

Animals:

Pets or animals of any nature are expressly prohibited in the Attraction. For the avoidance of doubt, pets or animals should not be left in any vehicle parked at the Attraction. Merlin reserves the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress.

Photography:

You are permitted to take casual photographs within the Attraction save for in the changing areas, toilets and showers. Any photographs shall be solely for private use and shall not be sold or used for any commercial or public purpose.  By accepting these Entry Conditions, you acknowledge that Merlin may on demand have access to photographs taken by you and request that certain photographs are deleted if they are deemed to invade the privacy of other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph any individual (other than family and friends) without that person’s permission and you must adhere to all photography restrictions in place whilst within the Attraction. For the avoidance of doubt, you must not take photographs or capture video footage of any individual(s) in the Attraction from any of the public areas overlooking it. Video recording of any nature is not permitted in any area of the Attraction. From time to time Merlin or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you therefore agree that Merlin or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Merlin or such authorised party (as the case may be).

Promotions 

Terms and conditions of competitions:

1. The Promoter is Alton Towers Resort, Farley Lane, Staffordshire, ST10 4DB.
2. The prize draw is open to members of the public aged 18 years or over, except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.
3. All entries must be submitted before the competition’s specified Close Date.
4. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault [technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind. Any incomplete purchases will not be considered valid for entry into the prize draw. The Promoter accepts no responsibility for any entries which are not completed for any reason.
5. A winner will be chosen by random draw performed by a computer process within 14 days of a specified close date.
6. The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.
7. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
8. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
9. The prize is subject to Alton Towers Resort's normal terms and conditions of entry found on the official website
10. The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.
11. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
12. If you are the winner of the prize draw, you agree that the Promoter may use your name, address and town or county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes.
13. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, as its sole discretion reserve the right to exclude you from participating in the competition.
14. The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

VIP Experience Offer:

1. This offer entitles you to 20% discount on the below VIP Experiences at Alton Towers Resort in 2025.
   • Nemesis Reborn Behind the Scenes
   • Hex: The Legend of the Towers Behind the Scenes
   • Oblivion Track Walk o Wicker Man Track Walk
   • Platinum VIP Experience
   • Platinum VIP Experience Upgrade
2. This offer to book on selected dates between from Monday 21st April 2025 until Friday 26th September 2025.
3. The offer is valid for up to 4 people. To redeem the discount, you must use the gift codes on this email. Each gift codes is valid for 1 ticket. 1 ticket is required per person.
4. The discount is valid for all available dates of the VIP Experiences included in this offer. Alton Towers Resort reserves the right to withdraw or amend the availability of the VIP Experiences or this offer without notice.
5. Guests who have already purchased a VIP Experience prior to the start of this offer will not be eligible for a refund or any form of compensation, in accordance with the Alton Towers VIP General Terms and Conditions.
6. By booking a VIP Experience under this offer, you agree to the Alton Towers Resort VIP Track Walk & Behind the Scenes Terms and Conditions. You also agree to the Alton Towers Resort General VIP Terms and Conditions view here.

YAZOO 2022 2-for-1 Terms and Conditions

1. The 2for1 offer entitles the holder of one promotional YAZOO bottle to a free entry ticket with the purchase of one full “On The Day” priced ticket to one of the participating attractions, for entry to the same attraction on the same day. This offer is valid from 18th March 2023 until 31st May 2024. Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open (see full T&Cs, below, for details). Subject to attraction and ticket allocation availability at time of booking – book early to secure popular dates e.g. weekends/ school and bank holidays.
2. The offer is based on the full “On The Day” (also referred to as “on the door”/ “gate”) priced ticket at each attraction; such prices are subject to change. 
3. Offer valid at the following participating attractions: Alton Towers Resort and Thorpe Park. 
4. Pre-booking this offer is essential via https://www.altontowers.com/tickets-passes/day-passes/yazoo/ or https://www.thorpepark.com/tickets-passes/promotional-discounts/yazoo/. 
5. Where you do not enter the redemption code featured on your promotional YAZOO bottle when booking, failure to present and surrender the original promotional bottle to admissions upon arrival at the attraction will result in an additional charge for one full priced “On The Day” admission for the free ticket issued. Promotional packs cannot be presented on electronic devices and photocopies will not be accepted.
6. This offer is valid until 31^st May 2024 at participating attractions.
7. Only one unique code (where applicable) can be used per ticket purchased. You cannot use the same code to gain a free ticket on two or more separate occasions.
8. Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of offer tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates (*see table B below for details of these dates) shall be as set out in table A below.  As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available under this offer for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book.
9. Alton Towers Resort is closed on the following dates (all dates inclusive): 3-31 January; 1-10, 27-28 February; 1-17 March; 6-23, 27-30 November; 4-7, 11-14, 24-26, 31 December 2023. The following dates (all inclusive) are excluded: 1-2 January, 11-26 February; 3-5, 24-26 November, 1-3, 8-10, 15-23, 28-30 December 2023.
10. Thorpe Park is closed on the following dates (all dates inclusive): 1 January – 23 March, 25-26 April, 3,10,16-17 May, 12-13,19-20, 26-27 September, 2-4, 9-11 October, 1^st November – 31^st December 2023.
11. Table A – Minimum Allocations

Table B – OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK dates

12. The dates listed as OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK may be amended from time to time, in which case these terms and conditions will be updated accordingly.
13. The offer is subject to the attractions’ annual opening calendar. Please check all opening dates and times before your visit on the attraction’s individual websites. All dates are subject to change.
14. The offer and/or unique code (where applicable) can only be used as stipulated. The offer and/or unique code have no cash value and are non-transferable/not for resale. All offers and/or unique codes are automatically void if sold, offered for sale or if any attempt or offer is made to transfer the offer and/or unique code for value. 
15. Offer is only valid on promotional packs YAZOO products.
16. This offer is not valid at secondary attractions and events including, but not limited to: the Alton Towers Dungeon, the Alton Towers Waterpark, Golf and Fright Nights Mazes at Thorpe Park.
17. This offer can only be used for standard single day entrance tickets and cannot be used for any combination, fastrack/priority/early ride time, 2-day or short break tickets including, but not limited to the Merlin Annual Pass, Season Pass.
18. This offer is not valid for accommodation including but not limited to the Alton Towers Hotel, Splash Landings Hotel, CBeebies Land Hotel, Stargazing Pods, Enchanted Village Woodland Lodges & Luxury Treehouses. Additional costs apply. Please check each attraction’s website for additional costs.
19. This offer is not valid for transport or car parking. Alton Towers Resort operates a chargeable car parking policy.
20. The offer and/or unique code which form part of this offer remains the property of Merlin Entertainments at all times and as such Merlin Entertainments reserves the right to take possession of the offer and/or unique code at any time.
21. Size, height, weight, age restrictions and medical warnings apply to certain rides and/or attractions.
22. An adult is a person aged 12 and over at Alton Towers Resort. Thorpe Park operates an individual ticket price which is the same for both adults and children for the purpose of admissions.
23. Entry is free for children under 90cm at Alton Towers Resort. Visitors under 12 years must be accompanied by an adult aged 18 years of age or over.
24. Each attraction reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons where physical access or operation is not safe, practical or physically possible including overcapacity.
25. This offer is not valid for use in conjunction with any other promotion, offer, reward/loyalty scheme or direct attraction booking. Offer is also not valid for redemption against pre-purchased tickets, group bookings and concession rate tickets including but not limited to; senior citizens, veterans, family tickets, students, merlin annual pass or season pass holders.
26. All attraction information is subject to change; please check the attraction websites(s) below before your visit for the latest information.

www.altontowers.com

www.THORPEPARK.com

27. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these offer terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.
28. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.
29. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize/gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
30. These terms and conditions are governed by relevant UK law and you and we agree to only bring legal actions about these terms and conditions in a UK court. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement you and we may agree to refer the matter to arbitration but you and we are not restricted from bringing court proceedings.

Promoter: FrieslandCampina UK Limited (company number 04684097) whose registered office is at FrieslandCampina UK, Denne House, Denne Road, Horsham ("YAZOO")

Please do not send correspondence to this address.

Seabrook Crisps 2-for-1

This Code for 2 for 1 entry Alton Towers Resort or Thorpe Park ("Code") entitles the holder to 2 for 1 entry. 

If the holder of the Code redeems the Code, he/she agrees to be unconditionally bound by these terms and conditions: 

1. If the holder of the Code buys a fully priced on the day entrance ticket at the entrance to one of the following participating attractions: Alton Towers Resort and THORPE PARK ("Attractions") then he/she may take with him/her one other guest who will enter the same Attraction on the same day free of charge.  
2. The Code can only be redeemed where the holder pays the full on the day ticket price (without any concessions or discounts) as stated on the web-site of your chosen Attraction at the time of purchase.  
3. The Code (where applicable) has no cash value and are automatically void if sold, offered for sale or if any attempt or offer is made to transfer the Voucher and/or Code for value.  
4. The Code is only available on selected Seabrook Crisps' packs. 
5. This Code is valid for visits to the Attractions from 1 March 2022 UNTIL 31 May 2024, subject to the exclusions and restrictions set out in these terms. 
6. Only one unique Code (where applicable) can be used per person and per transaction.  
7. The Code can only be used once. You cannot use the Code to gain free entry on two or more separate occasions. 

7.1 THIS PROMOTIONAL OFFER CAN ONLY BE REDEEMED BY BOOKING ONLINE WITH THE CODE VIA https://www.seabrookcrisps.com/altontowers 

To redeem the offer and book your full priced entrance ticket and your free ticket entitling one free entry online at www.seabrookcrisps.com, enter your unique Code printed inside of the 6 pack multipack film sleeve and in the best before area on the 70g sharing bags and follow the necessary instructions. Prepayment online of these tickets is required. 

Head straight to the Attraction on your booked date of visit, and scan your tickets (on your phone or on a print out) under the barcode reader to enter the Attraction.  

8. Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates (*see table B below for details of these dates) shall be as set out in table A below.  As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book.  

9. The following dates are excluded for Alton Towers Resort (all dates inclusive): 1-2 January, 11-26 February, 3-5 and 24-26 November, 1-3, 8-10, 15-23 and 28-30 December 2023 and for Thorpe Park (all dates inclusive): 28-29 October 2023. 

10. Note the following dates (all inclusive) where Alton Towers Resort and Thorpe Park Resort is closed:  

Ticket numbers are restricted on certain dates (e.g. peak holiday dates), please book early to avoid disappointment.  

 
Table A – Minimum Allocations by Attraction 

Table B – OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK DATES  

11. 2024 allocations will be updated on these terms and conditions and available from 1 January 2024 once annual calendars are confirmed. The dates listed as OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK may be amended from time to time, in which case these terms and conditions will be updated accordingly.  

12. This offer is subject to the Attractions' annual operating calendars. Please check all opening dates and times before your visit on the Attraction's individual website. All dates are subject to change.  

13. The Code is not valid at Secondary Attractions and events including, but not limited to, the Castle Dungeon at Warwick Castle, A Winter's Tail at Chessingtons, LEGOLAND® Windsor Resort Christmas events (including Christmas Bricktacular), LATES at The Dungeons, The Blackpool Tower Ballroom and Jungle Jims in The Blackpool Tower. The Code can only be used for standard entrance tickets and cannot be used for priority entrance and/or Fastrack entrance at any Attractions (unless this is expressly stated as part of the Offer). The Code is not valid for any combination tickets including, but not limited to, The Tower Ticket or The Big Ticket at The Blackpool Tower Attractions. The Code does not entitle Early Ride Time. 

14. The Code is not valid for accommodation including but not limited to, the Alton Towers Hotels, Enchanted Village (Woodland Lodges, Tree Houses), Waterpark or Golf attractions at the Alton Towers Resort, Chessington Resort Hotel, Chessington Azteca Hotel, Chessington Explorer Glamping, Tower Suites and Knight's Village at Warwick Castle, THORPE SHARK Hotel at THORPE PARK or the LEGOLAND Windsor Resort Hotels - an additional cost applies. Please check each Attraction's website for additional costs.  

15. The Code remains the property of Merlin at all times and Merlin reserves the right to take possession of the Code at any time. The Code must be presented at the Attraction entrance.  

16. Adult is 12 and over at the Alton Towers Resort and THORPE PARK.  

17. Entry is free for children under 90cm at Alton Towers Resort. Visitors under 12 years must be accompanied by an adult aged 18 years of age or over.

18. Visitors under 12 years must be accompanied by an adult aged 16 or over at THORPE PARK. Visitors 12 years and under must be accompanied by a person 18 years of age or over at Alton Towers Resort.  

19. The Code can only be used as stipulated. The Code is non-transferable/not for resale. Any purported transfer or sale of the Code will render it void. The Code is only valid in the United Kingdom. Photocopies will not be accepted. Admission prices are subject to change. The Code cannot be used in-conjunction with any other offer or promotion or concession (e.g. senior citizens, family tickets), reward/loyalty program, pre-purchased tickets, Combination tickets, 2 Day Pass, Annual Pass, Q-bot or Fastrack tickets, rail inclusive offers, on secondary ticketed events, hotel events or concerts or for Group, nor with any existing reservation made or ticket booked online, via an App or by phone.  

20. All of the Attractions reserve the right, in their absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons where physical access or operation is not safe, practical or physically possible including over capacity. 

21. Features and/or creatures shown on the Code are not necessarily available at every Attraction. 

22. Please note that some Attractions operate a chargeable car parking policy including, but not limited to, THORPE PARK and Alton Towers Resort; Codes do not affect the price of car parking. 

23. Size, height, weight, age restrictions and medical warnings apply to certain rides and/or attractions. 

24. All Attraction information is subject to change; please check the attraction websites(s) below before your visit for the latest information.  

25. For Attraction information please visit www.altontowers.com and www.THORPEPARK.com.  

26. Entry into any participating Merlin attraction will be subject to the individual Attraction's terms and conditions of entry, which can be found on the websites listed in paragraph 23 above. 

27. In the event of circumstances outside the reasonable control of Seabrook Crisps Limited, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, Calbee Group UK Limited reserves the right to cancel or amend the promotion or the Code terms and conditions, at any stage, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment. 

28. If you redeem the offer, your personal data will be processed in accordance with the Privacy Statement set out at www.seabrookcrisps.com. Such notice sets out how [Merlin] will process any personal data you provide in order to redeem the offer, including by entering a Code on the redemption website referred to in paragraph 11(b) or any other website operated by the Promoter. You acknowledge that (a) the processing is necessary for us to take steps with a view to entering into a contract with you to enable you to redeem the offer, and (b) [Merlin] shall only use your personal data in accordance with the terms of the fair processing notice.  

29. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect. 

30. These terms and conditions are governed by relevant UK law and you and we agree to only bring legal actions about these terms and conditions in a UK court. We will try to solve any disagreements quickly and efficiently.  If you are not happy with the way we deal with any disagreement you and we may agree to refer the matter to arbitration but you and we are not restricted from bringing court proceedings. 

31. For Seabrook Crisps enquiries contact the Calbee Group UK Ltd's careline on 0800 591114 in the UK between 9:00am and 5:00pm, Monday to Friday, excluding Bank Holidays. Promoter: Registered UK office: Merlin Attractions Operations Limited Link House. 25 West Street. Poole. Dorset. BH15 1LD Registered ROI office: Merlin Attractions Operations Limited Link House. 25 West Street. Poole. Dorset. BH15 1LD please do not send correspondence to these addresses.  

Carex 2024 Terms & Conditions

TO REDEEM YOUR OFFER, YOU MUST BOOK ONLINE IN ADVANCE at www.carex.co.uk/merlin/ 

STEP 1: visit www.carex.co.uk/merlin/and click on the Attraction you wish to visit. Follow the steps to select and secure the date you wish to visit from those shown as available; complete the steps to book and pay for your tickets.

STEP 2: Keep your original hard copy voucher (from the product packaging) safe as you will need to show it on the day of your visit;

STEP 3: head straight to the Attraction on your booked date of visit, scan your tickets (on your phone or a print-out) under the barcode reader to enter the Attraction.

You must provide the original on-pack voucher from the product packaging to Admissions on your day of visit.  Failure to present and surrender the original on-pack voucher upon arrival at the Attraction will result in an additional charge for one full priced entry ticket for the second ticket issued. 

If the holder of the voucher redeems the Voucher, he/she agrees to be unconditionally bound by these terms and conditions.  To redeem Voucher, please book online in advance at www.carex.co.uk/merlin and bring product to a ticketing booth at Alton Towers Theme Park, Chessington World of Adventures Resort or any SEA LIFE Centre & Sanctuary in the UK.  

Voucher entitles the holder to one HALF PRICE ENTRY to the Alton Towers Theme Park, Chessington World of Adventures Resort or SEA LIFE Centres & Sanctuaries in the UK (Bray, Birmingham, Blackpool, Brighton, Great Yarmouth, Gweek (Cornwall), Hunstanton, Loch Lomond (Glasgow), London, Manchester, Scarborough, Weymouth and such other SEA LIFE Centres and Sanctuaries as may be updated by Merlin from time to time).

1. Adult is 12 years & over at the Alton Towers Resort and Chessington World of Adventures Resort, 18 & over at SEA LIFE Birmingham and Manchester, 16 & over at SEA LIFE in London, Hunstanton and Great Yarmouth, 15 years & over at SEA LIFE in Blackpool, Brighton, Bray, Weymouth, Gweek, Scarborough and Loch Lomond. Entry is free for children under 90cm at Alton Towers Resort. 
2. Voucher is valid for visits from 18.03.23 until 31.05.24 at the Alton Towers Theme Park, Chessington World of Adventures Resort or SEA LIFE Centres & Sanctuaries in the UK, subject to ticket allocation below and the start and end of season dates – book early to secure popular dates, such as weekends, and school and bank holidays.
3. Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates (*see table B below for details of these dates) shall be as set out in table A below.  As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book.  
4. The following dates are excluded for Alton Towers Resort (all dates inclusive): 1-2 January, 11-26 February, 3-5 and 24-26 November, 1-3, 8-10, 15-23 and 28-30 December 2023. 
5. Note the following dates (all inclusive) where the attractions are closed:  

Table A – Minimum Allocations by Attraction 

Table B – OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK DATES  

1. 2024 allocations will be updated on these terms and conditions and available from 1 January 2024 once annual calendars are confirmed. The dates listed as OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK may be amended from time to time, in which case these terms and conditions will be updated accordingly.  
2. This offer is subject to the Attractions' annual operating calendars. Please check all opening dates and times before your visit on the Attraction's individual website. All dates are subject to change.  
3. Voucher can only be used as stipulated. The Voucher is non-transferable/not for resale. Any purported transfer or sale of the Voucher will render it void.  The Voucher is only valid in the United Kingdom.  Photocopies will not be accepted. Admission prices are subject to change. The Voucher cannot be used in conjunction with any other offer or concession (e.g. senior citizens, family tickets), reward/loyalty program, pre-purchased tickets, Combination tickets, 2 Day Pass, Season Pass, Annual Pass, on-line tickets, Fastrack tickets, rail inclusive offers, secondary ticketed events, hotel events or concerts or for group/advance bookings, nor with any existing reservation made or ticket booked online, via an App or by phone
4. Voucher is not valid at Secondary Attractions including, but not limited to, the Alton Towers Dungeon, the Alton Towers Waterpark, Spa, Golf, Tree Top Quest AND Go Ape at Chessington World of Adventures Resort. Voucher can only be used for standard entrance tickets and cannot be used for priority entrance and or Fastrack entrance at all Attractions. The voucher does not entitle Early Ride Time.
5. Voucher is not valid at accommodation including but not limited to Alton Towers Hotels, Enchanted Village (Woodland Lodges, Tree Houses), Stargazing Pods at the Alton Towers Resort, Safari Hotel, Azteca Hotel and Explorer Glamping at Chessington World of Adventures Resort. 
6. This promotional Voucher can only be redeemed via the Voucher found on promotional packs (which must be redeemed by booking online in advance at www.carex.co.uk/merlin and bringing the product to the Attraction ticket booth). Failure to present and surrender the Voucher to admissions upon arrival at the Attraction will result in the person who would otherwise have entered by using the Voucher, having to pay the full price admission fee. The Voucher remains the property of the Attraction at all times and the Attraction reserves the right to take possession of the Voucher at any time. The Voucher and product must be presented at the Attraction entrance and surrendered.  Vouchers cannot be presented on electronic devices. 
7. Only one voucher can be used per person and per transaction.
8. All attractions reserve the right, in their absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons where physical access or operation is not safe, practical or physically possible including overcapacity. 
9. Please note that some of the Attractions operate a chargeable car parking policy including but not limited to Alton Towers Resort and Chessington World of Adventures Resort. Vouchers do not affect the price of car parking. 
10. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions. 
11. Visitors 12 years and younger must be accompanied by a person 18 years of age or over at the Alton Towers Resort and Chessington World of Adventures Resort. 
12. Visitors 15 years and younger at SEA LIFE in London, Hunstanton and Great Yarmouth must be accompanied by a person 16 years of age or over. 
13. Visitors 14 years and younger at SEA LIFE in Blackpool, Brighton, Bray, Weymouth, Gweek, Scarborough and Loch Lomond, must be accompanied by a person 15 years of age or over. 
14. Visitors 17 years and younger at SEA LIFE Manchester and Birmingham must be accompanied by a person 18 years of age or over. 
15. Entry is subject to the full terms and conditions of entry which can be found at https://www.altontowers.com/terms-and-conditions for Alton Towers Theme Park, at https://www.chessington.com/misc/terms-and-conditions.aspx for Chessington World of Adventures Resort and at https://www2.visitsealife.com/terms-and-conditions/ for SEA LIFE Centres & Sanctuaries. 

RADNOR HILLS ("Promoter") 2023 2-for-1 Terms and Conditions 

This voucher ("Voucher") and unique code ("Code") entitles the holder to 2-for-1 entry to Alton Towers Theme Park.  

If the holder of the Voucher redeems the Code online, he/she agrees to be unconditionally bound by these terms and conditions: 

1. If the holder of the Code buys a fully priced (‘on the day’ priced entrance ticket) using the online code to Alton Towers Resort, ("Attraction") then he/she may take with him/her one other Adult or Child who will enter the same Attraction on the same day free of charge. 
2. The Code can only be redeemed where the holder pays the full Adult ticket price (without any concessions or discounts) as stated at the entrance gate of your chosen Attraction at the time of entry. 
3. The Voucher and Code have no cash value and are automatically void if sold, offered for sale or if any attempt or offer is made to transfer the Voucher and/or Code for value. 
4. The Code is only available on selected Radnor Hills packs. 
5. This Voucher is valid for visits to the Attraction from 1st April 2022 UNTIL 18th October 2024 subject to the exclusions and restrictions set out in these terms. 
6. Only one Voucher and Code can be used per person and per transaction. 
7. The Voucher or the Code can only be used once. You cannot use the Voucher and the Code to gain free entry on two or more separate occasions. 
8. THIS PROMOTIONAL OFFER CAN ONLY BE REDEEMED BY BOOKING ONLINE USING THE UNIQUE CODE FOUND ON THE INSIDE OF THE SLEEVE ON PROMOTIONAL PACKS. The Voucher must also be presented, along with online tickets on the day of visit at the gate entrance.  
9. Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates (*see table B below for details of these dates) shall be as set out in table A below.  As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book.   
10. The following dates are excluded for Alton Towers Resort (all dates inclusive): 1-2 January, 11-26 February, 3-5 and 24-26 November, 1-3, 8-10, 15-23 and 28-30 December 2023. 
     
11. Note the following dates (all inclusive) where Alton Towers Resort is closed: 
     

Ticket numbers are restricted on certain dates (e.g. peak holiday dates), please book early to avoid disappointment.  

 
Table A – Minimum Allocations by Attraction 

Table B – OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK DATES  

9.  2024 allocations will be updated on these terms and conditions and available from 1 January 2024 once annual calendars are confirmed. The dates listed as OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK may be amended from time to time, in which case these terms and conditions will be updated accordingly.  
 

10.  This offer is subject to the Attractions' annual operating calendars. Please check all opening dates and times before your visit on the Attraction's individual website. All dates are subject to change.  
 

11.  The Voucher is not valid at Secondary Attractions and events including, but not limited to Alton Towers Dungeon, Alton Towers Waterpark, Extraordinary Golf, secondary ticketed events, concerts, hotel events, Christmas events and Fireworks events at Alton Towers Resort. The Voucher can only be used for standard entrance tickets and cannot be used for priority entrance and/or Fastrack entrance at any Attractions (unless this is expressly stated as part of the Offer). The Voucher does not entitle Early Ride Time. 

12.  The Voucher is not valid for accommodation including but not limited to, the Alton Towers Hotel, Splash Landings Hotel, CBeebies Land Hotel, Enchanted Village (Woodland Lodges, Tree Houses), Stargazing Pods at Alton Towers Resort - an additional cost applies. Please check at the Attraction's website for additional costs. 

13.  The Voucher remains the property of Merlin at all times and Merlin reserves the right to take possession of the Voucher at any time. The Voucher must be presented at the Attraction entrance and surrendered. Vouchers cannot be presented on electronic devices. 

14.  Adult is 12 and over at the Alton Towers Resort. 

15.  Entry is free for children under 90cm at Alton Towers Resort. 

16.  Visitors under 12 years must be accompanied by an adult aged 18 years of age or over at Alton Towers Resort. 

17.  The Voucher can only be used as stipulated. The Voucher is non-transferable/not for resale. Any purported transfer or sale of the Voucher will render it void. The Voucher is only valid in the United Kingdom. Photocopies will not be accepted. Admission prices are subject to change. The Voucher cannot be used in-conjunction with any other offer or promotion or concession (e.g. senior citizens, family tickets), reward/loyalty program, pre-purchased tickets, Combination tickets, 2 Day Pass, Season Pass, Annual Pass, Fastrack tickets, rail inclusive offers, on secondary ticketed events, hotel events or concerts or for Group, nor with any existing reservation made or ticket booked online, via an Appor by phone. 

18.  The Attractions reserve the right, in their absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons where physical access or operation is not safe, practical or physically possible including over capacity 

19.  Please note that the Attractions operate a chargeable car parking policy. Vouchers do not affect the price of car parking. 

20.  Size, height, weight, age restrictions and medical warnings apply to certain rides and/or attractions. 

21.  All Attraction information is subject to change; please check www.altontowers.com before your visit for the latest information. 

22.  Entry to Alton Towers Resort will be subject to the Attraction's terms and conditions of entry, which can be found at www.altontowers.com/tandcs    

23.  In the event of circumstances outside the reasonable control of Radnor Hills, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this Voucher promotion, and only where circumstances make this unavoidable, Radnor Hills reserve the right to cancel or amend the promotion or these voucher terms and conditions, at any stage, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment. 

24.  If you redeem the offer, your personal data will be processed in accordance with the Privacy Statement set out at https://www.altontowers.com/privacy-policy/ which sets out how Merlin will process any personal data you provide in order to redeem the offer. You acknowledge that (a) the processing is necessary for Merlin to take steps with a view to entering into a contract with you to enable you to redeem the offer, and (b) Merlin shall only use your personal data in accordance with the terms of the fair processing notice. 

25.  If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect. 

26.  These terms and conditions are governed by relevant UK law and you and we agree to only bring legal actions about these terms and conditions in a UK court. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement you and we may agree to refer the matter to arbitration but you and we are not restricted from bringing court proceedings. 

For Radnor Hills enquiries visit https://www.radnorhills.co.uk/ Promoter: Registered UK office: Heartsease, Knighton, Powys, LD7 1LU. 

Haribo 2023 Terms & Conditions

1. The 2for1 offer entitles the holder of one promotional Haribo Halloween pack to a free entry ticket with the purchase of one full “On The Day” priced ticket to one of the participating attractions, for entry to the same attraction on the same day. This offer is valid from 1st August 2023 UNTIL 31st July 2024. Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open (see full T&Cs, below, for details). Subject to attraction and ticket allocation availability at time of booking – book early to secure popular dates e.g. weekends/ school and bank holidays.  
2. The offer is based on the full “On The Day” (also referred to as “on the door”/ “gate”) priced ticket at each attraction; such prices are subject to change.   
3. Offer valid at the following participating attractions: Alton Towers Resort.   
4. Pre-booking this offer is essential via www.altontowers.com/haribo.  
5. Where you do not enter the redemption code featured on your promotional Haribo pack when booking, failure to present and surrender the original promotional pack to admissions upon arrival at the attraction will result in an additional charge for one full priced “On The Day” admission for the free ticket issued. Promotional packs cannot be presented on electronic devices and photocopies will not be accepted.  
6. This offer is valid until 31st July 2024 at participating attractions.  
7. Only one unique code (where applicable) can be used per ticket purchased. You cannot use the same code to gain a free ticket on two or more separate occasions. 
8. Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of offer tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates between 1st August 2023 and 31st December 2023 (*see table B below for details of these dates) shall be as set out in table A below.  As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available under this offer for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book. 

Table A – Minimum Allocations 2023 

IMPORTANT: for minimum allocation of offer tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates from 1 January to 31st July 2024, please check the updated version of these Ts and Cs.  

Table B – OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK dates August to December 2023 

IMPORTANT: above dates are applicable for 2023; for OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates from 1 January to 31st July 2024, please check the updated version of these Ts and Cs.  

1. The dates listed as OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK may be amended from time to time, in which case these terms and conditions will be updated accordingly.  
2. The offer is subject to the attractions’ annual opening calendar. Please check all opening dates and times before your visit on the attraction’s individual websites. All dates are subject to change.  
3. The offer and/or unique code (where applicable) can only be used as stipulated. The offer and/or unique code have no cash value and are non-transferable/not for resale. All offers and/or unique codes are automatically void if sold, offered for sale or if any attempt or offer is made to transfer the offer and/or unique code for value.   
4. Offer is only valid on promotional packs of Haribo Halloween products.  
5. This offer is not valid at secondary attractions and events including, but not limited to: the Alton Towers Dungeon, the Alton Towers Waterpark and Golf.
6. This offer can only be used for standard single day entrance tickets and cannot be used for any combination, fastrack/priority/early ride time, 2-day or short break tickets including, but not limited to the Merlin Annual Pass, Season Pass.  
7. This offer is not valid for accommodation including but not limited to the Alton Towers Hotel, Splash Landings Hotel, CBeebies Land Hotel, Stargazing Pods, Enchanted Village Woodland Lodges & Luxury Treehouses. Additional costs apply. Please check each attraction’s website for additional costs.  
8. This offer is not valid for transport or car parking. Alton Towers Resort operates a chargeable car parking policy. 
9. The offer and/or unique code which form part of this offer remains the property of Merlin Entertainments at all times and as such Merlin Entertainments reserves the right to take possession of the offer and/or unique code at any time.  
10. Size, height, weight, age restrictions and medical warnings apply to certain rides and/or attractions. 
11. An adult is a person aged 12 and over at Alton Towers Resort. 
12.  Entry is free for children under 90cm at Alton Towers Resort. Visitors under 12 years must be accompanied by an adult aged 18 years of age or over at Alton Towers Resort. 
13. Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons where physical access or operation is not safe, practical or physically possible including overcapacity. 
14. This offer is not valid for use in conjunction with any other promotion, offer, reward/loyalty scheme or direct attraction booking. Offer is also not valid for redemption against pre-purchased tickets, group bookings and concession rate tickets including but not limited to; senior citizens, veterans, family tickets, students, merlin annual pass or season pass holders.  
15. All attraction information is subject to change; please check the attraction websites(s) below before your visit for the latest information. 

www.altontowers.com 

www.altontowers.com/tandcs    

1. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these offer terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment. 
2. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect. 
3. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize/gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.  
4. These terms and conditions are governed by relevant UK law and you and we agree to only bring legal actions about these terms and conditions in a UK court. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement you and we may agree to refer the matter to arbitration but you and we are not restricted from bringing court proceedings. 

Promoter: DUNHILLS (PONTEFRACT) PLC whose registered office is at 26 Front Street, Pontefract, West Yorkshire, WF8 1NJ ("Haribo")  

Please do not send correspondence to this address. 

Carex 2022 Half Price Entry Terms and Conditions

TO REDEEM YOUR OFFER, YOU MUST BOOK ONLINE IN ADVANCE at www.carex.co.uk/merlin/

STEP 1: visit www.carex.co.uk/merlin/and click on the Attraction you wish to visit.

 Follow the steps to select and secure the date you wish to visit from those shown as available; complete the steps to book and pay for your tickets.

STEP 2: Keep your original hard copy voucher (from the product packaging) safe as you will need to show it on the day of your visit;

STEP 3: head straight to the Attraction on your booked date of visit, scan your tickets (on your phone or a print-out) under the barcode reader to enter the Attraction.

You must provide the original on-pack voucher from the product packaging to Admissions on your day of visit.  Failure to present and surrender the original on-pack voucher upon arrival at the Attraction will result in an additional charge for one full priced entry ticket for the second ticket issued.

If the holder of the voucher redeems the Voucher, he/she agrees to be unconditionally bound by these terms and conditions.  To redeem Voucher, please book online in advance at www.carex.co.uk/merlin and bring product to a ticketing booth at Alton Towers Theme Park, Chessington World of Adventures Resort or any SEA LIFE Centre & Sanctuary in the UK.

Voucher entitles the holder to one HALF PRICE ENTRY to the Alton Towers Theme Park, Chessington World of Adventures Resort or SEA LIFE Centres & Sanctuaries in the UK (Bray, Birmingham, Blackpool, Brighton, Great Yarmouth, Gweek (Cornwall), Hunstanton, Loch Lomond (Glasgow), London, Manchester, Scarborough, Weymouth and such other SEA LIFE Centres and Sanctuaries as may be updated by Merlin from time to time).

1. Adult is 12 years & over at the Alton Towers Resort and Chessington World of Adventures Resort, 18 & over at SEA LIFE Birmingham and Manchester, 16 & over at SEA LIFE in London, Hunstanton and Great Yarmouth, 15 years & over at SEA LIFE in Blackpool, Brighton, Bray, Weymouth, Gweek, Scarborough and Loch Lomond. Free entry is already available to children under 90cm at each participating attraction.
2. Voucher is valid for visits from 19.03.22 until 31.05.23 at the Alton Towers Theme Park, Chessington World of Adventures Resort or SEA LIFE Centres & Sanctuaries in the UK, subject to exclusion dates below and the start and end of season dates.

Excluded Dates:

Fireworks event on 4^th, 5^th and 6^th November 2022 at Alton Towers Resort (dates subject to change, please visit www.altontowers.com before your visit). 

Please note the Alton Towers Theme Park season closes on 06.11.22.  All dates subject to change, please check opening dates and times before your visit at www.altontowers.com. 

Please note the Chessington World of Adventures Theme Park 2022 season closes on 30.10.22.  All dates subject to change, please check opening dates and times before your visit at www.chessington.com. 

2023 SEASON OPENING DATES, CLOSED DATES AND EXCLUSION DATES WILL BE AVAILABLE FROM THE END OF THE 2022 SEASON. 

ticket numbers are restricted on certain dates (e.g. peak holiday dates), please book early to avoid disappointment.

4. Voucher can only be used as stipulated. The Voucher is non-transferable/not for resale. Any purported transfer or sale of the Voucher will render it void.  The Voucher is only valid in the United Kingdom.  Photocopies will not be accepted. Admission prices are subject to change. The Voucher cannot be used in conjunction with any other offer or concession (e.g. senior citizens, family tickets), reward/loyalty program, pre-purchased tickets, Combination tickets, 2 Day Pass, Season Pass, Annual Pass, on-line tickets, Fastrack tickets, rail inclusive offers, secondary ticketed events, hotel events or concerts or for group/advance bookings, nor with any existing reservation made or ticket booked online, via an App or by phone.
5. Voucher is not valid at Secondary Attractions including, but not limited to, the Alton Towers Dungeon, the Alton Towers Waterpark, Golf AND Go Ape at Chessington World of Adventures Resort. Voucher can only be used for standard entrance tickets and cannot be used for priority entrance and or Fastrack entrance at all Attractions. The voucher does not entitle Early Ride Time.
6. Voucher is not valid at accommodation including but not limited to Alton Towers Hotels, Enchanted Village (Woodland Lodges, Tree Houses), Stargazing Pods at the Alton Towers Resort, Safari Hotel, Azteca Hotel and Explorer Glamping at Chessington World of Adventures Resort.
7. This promotional Voucher can only be redeemed via the Voucher found on promotional packs (which must be redeemed by booking online in advance at carex.co.uk/merlin and bringing the product to the Attraction ticket booth). Failure to present and surrender the Voucher to admissions upon arrival at the Attraction will result in the person who would otherwise have entered by using the Voucher, having to pay the full price admission fee. The Voucher remains the property of the Attraction at all times and the Attraction reserves the right to take possession of the Voucher at any time. The Voucher and product must be presented at the Attraction entrance and surrendered.  Vouchers cannot be presented on electronic devices.
8. Only one voucher can be used per person and per transaction.
9. All attractions reserve the right, in their absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons where physical access or operation is not safe, practical or physically possible including overcapacity.
10. Please note that some of the Attractions operate a chargeable car parking policy including but not limited to Alton Towers Resort and Chessington World of Adventures Resort. Vouchers do not affect the price of car parking.
11. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
12. Visitors 12 years and younger must be accompanied by a person 18 years of age or over at the Alton Towers Resort and Chessington World of Adventures Resort.
13. Visitors 15 years and younger at SEA LIFE in London, Hunstanton and Great Yarmouth must be accompanied by a person 16 years of age or over.
14. Visitors 14 years and younger at SEA LIFE in Blackpool, Brighton, Bray, Weymouth, Gweek, Scarborough and Loch Lomond, must be accompanied by a person 15 years of age or over.
15. Visitors 17 years and younger at SEA LIFE Manchester and Birmingham must be accompanied by a person 18 years of age or over.
16. Entry is subject to the full terms and conditions of entry which can be found at https://www.altontowers.com/terms-and-conditionsfor Alton Towers Theme Park, at https://www.chessington.com/misc/terms-and-conditions.aspx for Chessington World of Adventures Resort and at https://www2.visitsealife.com/terms-and-conditions/ for SEA LIFE Centres & Sanctuaries.

2025 Deals Competition Prize Terms & Conditions

*All entries must be submitted by the form. The prize draw is open to members of the public aged 18 years or over. The prize includes a Short Break at Alton Towers Resort for a family of 4. This includes one-night accommodation in a Beachcomber Room, Explorer Room, Artic Explorer Room or Moon Voyager room at either Alton Towers Hotel or Splash Landings Hotel including buffet breakfast, hotel entertainment, entry to the Waterpark for up to 4 people, free car parking for hotel guests and 9 holes of Extraordinary Golf) Plus, one-day Theme Park entry for up to 4 people, which includes a VIP package. (VIP package: Theme Park Entry, Express Car Parking, Fastrack, VIP Merchandise, Unlimited Digital Photo Pass). This must be used on the same day of Theme Park entry. The winner is responsible for any expenses and arrangements not specifically included in the prize, including any necessary travel arrangements. 

The prize is valid between 22^nd March - 1^st June 2025 exclusively and the winner must give at least 2 weeks’ notice to book. The entrants will be collated, and a random independent prize selection software will pick 1 winner. The competition runs from Monday 16^th December - 23^rd December 2024. The winner will be contacted by email between 6^th - 10^th January 2025. The winner has 48 hours to redeem the prize after which point prize will be forfeited and redrawn. 

We reserve the right to amend and/or remove the offer at any time. Not valid in conjunction with any other offer. Subject to change and availability. Prizes are non-transferable, not for resale and there is no cash alternative. Full short break T&Cs apply:https://www.altontowers.com/terms-and-conditions/#accommodation 

For accommodation purposes only, one guest must be aged 18+. Identification will be required upon check-in. Check-in can be made from 3pm onwards. Prizes do not include travel to or from Alton Towers Resort. All other expenses are the responsibility of the winner and guests. Prize must be redeemed in the offer dates period. 

Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including over-capacity. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort.  

Waterpark entry is subject to capacity. Alton Towers Waterpark operates a strict adult-to-child ratio of one adult (aged 16+) to one child aged 4 or under or one adult (aged 16+) to two children aged 5, 6 or 7. This is to comply with health and safety standards and must be adhered to.  

 Prizes are non-transferable, not for resale and there is no cash alternative. Please check attraction closed dates and information (www.altontowers.com) before redeeming. 

Black Friday 2024 Competition Prize Terms & Conditions

*All entries must be submitted by the form. The prize draw is open to members of the public aged 18 years or over. Prize includes a Short Break at Alton Towers Resort based on a family of 4. This includes one night accommodation in either Alton Towers Hotel or Splash Landings Hotel (Includes buffet breakfast, hotel entertainment, free car parking for hotel guests and 9 holes of Extraordinary golf) and one day Theme Park entry for up to 4 people . The prize does not include Waterpark passes. Prize valid between 22^nd March 2025 - 23^rd May 2025 exclusively and the winner must give at least 1 weeks notice to book. The entrants will be collated and 1 winner will be picked by a random independent prize selection software. Competition runs from Monday 28^th October- Sunday 3^rd November 2024 ending at midnight. Winner to be contacted by email between 6th-8th November 2024. Winner has 48 hours to redeem prize after which point prize will be forfeit and redrawn. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort. We reserve the right to amend and/or remove the offer at any time. Cannot be used in conjunction with any other offer. Subject to change and availability. Prizes are non-transferable, not for resale and there is not cash alternative, photocopies will not be accepted. Full short break T&Cs apply:https://www.altontowers.com/terms-and-conditions/#accommodation

Immediate Magazine Competition Terms & Conditions

1^st place prize (1 night hotel stay, with 1 day theme park entry for up to four people)

Entitles first place winner to a free visit for up to 4 people for a one-night stay at the Alton Towers Resort CBeebies Land Hotel in a Bugbies bedroom and includes breakfast, plus theme park entry for up to 4 people. Entrance to the Waterpark and Extraordinary Golf are not included in the prize. Limited number of competition prize rooms available on any one night and subject to availability. Not valid in conjunction with any other offer. Valid until 4^th November 2022, excluding secondary ticketed events (e.g. concerts). For accommodation purposes only one guest must be aged 18+. Identification will be required upon check-in. Check-in can be made from 3pm onwards. Prizes do not include travel to or from Alton Towers Resort, in-room movies, and phone calls. All other expenses are the responsibility of the winner and guests.  Prizes are non-transferable, not for resale and there is no cash alternative, photocopies will not be accepted. Alton Towers Resort requires a minimum of 4 weeks’ notice to book your prize. Evidence of win must be emailed to Immediate Magazine

Runner up prize x 4 sets ( 1 day theme park entry for up to 4 people)

One day theme park entry for up to 4 people. Valid until 4 November 2022 excluding secondary ticketed events (e.g. concerts).  The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including overcapacity. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort. Prizes are non-transferable, not for resale and there is no cash alternative, photocopies will not be accepted. Evidence of win must be emailed to Immediate Magazine

Summer of Fun

Round of Drinks (Waterpark)

The Envelope entitles the bearer to one round of drinks (maximum 4 people) from the Alton Towers Waterpark Ice Cream Parlour only. Subject to availability (includes 175ml wine, bottle of beer or soft drink). Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer or discount. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. Voucher must be surrendered when ordering. Offer must be redeemed during winner’s stay only.

FastTrack
The envelope entitles the bearer to a FastTrack voucher for their group. Must be used on the day of receiving the prize. Card redeemable on one of the following rides only: Nemesis, Oblivion, Rita and Runaway Mine Train. Rides are subject to availability. FastTrack tickets do not give a choice of seating and may incur a wait time. Restrictions apply, please check at the ride/attraction entrance.  Prize is non-transferable, not for resale and there is no cash alternative. To redeem prize, the envelope must be presented and surrendered at your chosen ride. Photocopies will not be accepted.

Slush

The envelope entitles the bearer to a complimentary slush in the theme park or Waterpark! Subject to availability. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer or discount. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. The voucher must be surrendered when ordering. Offer must be redeemed during the winner’s stay only.

Mr. Whippy (Theme Park)
The envelope entitles the bearer to one free ice cream to be claimed at selected ice cream vans after 12.30pm. Subject to availability. Excludes wrapped ice creams and David Walliams ice cream Van. Opening hours may vary. Prize has no monetary value and cannot be exchanged or refunded.  Not to be used in conjunction with any other offer.  Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted, and card must be surrendered when placing order. Offer valid for redemption until 4^th November 2022.

Bag of 5 Donuts (Theme Park)
The Envelope entitles the bearer to 5 free donuts to be claimed at selected kiosks including Towers Street Donuts, Mutiny Bay Donuts, Nemesis Donuts and the Donut Factory. Subject to availability. Opening hours may vary. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. Voucher must be surrendered when ordering. Offer valid until 5^th September 2022.

1 Coffee or Tea
The Envelope entitles the bearer to one standard-sized tea or coffee from any retail kiosk or Food and Beverage unit subject to availability (excluding Forest Feast, Eastern Express and any third-party concessions) Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer or discount. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. The voucher must be surrendered when ordering. Offer valid until 4^th November 2022.

1 Bottled Drink (Theme Park)
The Envelope entitles the bearer to one 250ml PET bottle from any retail of Food & Beverage unit subject to availability (excluding Forest Feast, Eastern Express and any third-party concessions) Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer or discount. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. Voucher must be surrendered when ordering. Offer valid until 4^th November 2022.

Coca-cola Freestyle refill bottle (Theme Park)
The Envelope entitles the bearer to one Refill bottle from any retail of Food & Beverage unit subject to availability (excluding Forest Feast, Eastern Express and any third-party concessions) Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer or discount. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. Voucher must be surrendered when ordering. Offer valid until 4^th November 2022.

Pick’n’Mix (Theme Park)
The Envelope entitles the bearer to one tub of standard-sized Pick’n’Mix. Must be redeemed from Towers Trading Co & the Alton Towers Hotel shop only. Subject to availability. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer or discount. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. Voucher must be surrendered when ordering. Offer valid until 4^th November 2022.


Free Pin Badge (Theme Park)
The Envelope entitles the bearer to one free pin badge to be claimed at Towers Trading retail shop only. Card must be presented to the team based at the tills and surrendered. Pin badge will be allocated at random. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. Prize must be redeemed on the day of receiving the prize card.

Meal in Rollercoaster Restaurant
The Envelope entitles the bearer to a lunch time meal (12 – 3pm) for 4 people with a maximum of £20.00 per head at Rollercoaster Restaurant situated on the Alton Towers Theme Park. Excludes alcohol. Subject to availability. Opening hours may vary. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer or discount. Alton Towers Resort has the right to remove the offer at any time, no photocopies will be accepted. Voucher must be surrendered when ordering. Offer valid until 4^th November 2022.

Free Car Parking
The Envelope entitles the bearer to complimentary access to the Alton Towers Theme Park standard car park for one vehicle. Subject to availability. Valid for one visit date up until 4^th November 2022 and must be surrendered to the car parking attendant when exiting the theme park on your chosen visit date. Photocopies will not be accepted. Prize is non-transferable, not for resale and there is no cash alternative.

One round of Golf
The Envelope entitles the bearer to a complimentary round of 9-hole golf at Alton Towers Extraordinary Golf for up to 4 people. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer. Subject to availability and weather conditions. Photocopies will not be accepted. Offer valid until 4^th November 2022. Card must be surrendered at the attraction entrance. 

Free Waterpark Entry

The Envelope entitles the bearer to a complimentary Waterpark entry for up to 4 people. Prize has no monetary value and cannot be exchanged or refunded. Not to be used in conjunction with any other offer. Subject to availability. Photocopies will not be accepted. Alton Towers Resort operates a strict adult to child Waterpark ratio of one adult (16+) to one child (4 and under) or one adult (16+) to two children (aged 5-7) to comply with health and safety standards.  Please note all members of the party must be swimming.  Offer valid until 4^th November 2022. Card must be surrendered at the attraction entrance. 

Free entrance to the Alton Towers Dungeon
The Envelope entitles the bearer to entry for up to four guests to the Alton Towers Dungeon. Must be used on the day of receiving the prize. Subject to availability. To redeem this prize, surrender this card to the team at the Resort Box Office to book in your time slot. The Alton Towers Dungeon is recommended for those aged 10+. Prize is non-transferable, not for resale and there is no cash alternative.

Free Theme Park Entry
The Envelope entitles the bearer to one day theme park entry for up to 4 people. Valid until 4 November 2022 excluding secondary ticketed events (e.g. concerts).  The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including overcapacity. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort. Prizes are non-transferable, not for resale and there is no cash alternative, photocopies will not be accepted. Proof of prize win must be submitted to ATR-Competitions@alton-towers.com

Overnight Stay
The Envelope entitles the bearer to a free return visit for up to 4 people for a one-night stay at the Splash Landings Hotel in a Beachcomber bedroom and includes breakfast, plus theme park entry for up to 4 people. Entrance to the Waterpark and Extraordinary Golf are not included in the prize. Limited number of competition prize rooms available on any one night and subject to availability. Not valid in conjunction with any other offer. Valid until 4^th November 2022, excluding secondary ticketed events (e.g. concerts). For accommodation purposes only one guest must be aged 18+. Identification will be required upon check-in. Check-in can be made from 3pm onwards. Prizes do not include travel to or from Alton Towers Resort, in-room movies, and phone calls. All other expenses are the responsibility of the winner and guests.  Prizes are non-transferable, not for resale and there is no cash alternative, photocopies will not be accepted. Alton Towers Resort requires a minimum of 4 weeks’ notice to book your prize. Evidence of win must be emailed to ATR-Competitions@alton-towers.com

Priority Competition - Terms & Conditions

Prize covers one nights’ accommodation for up to 4 guests at the Splash Landings Hotel or The Alton Towers Hotel. The room consists of one double bed, and bunk beds. Valid for redemption from 1st until 31st December  2022, excluding secondary ticketed events (e.g. concerts) and attraction closed dates. Prize also includes a buffet breakfast, A festive evening meal and seasonal entertainment, one day theme park tickets with a selection of rides and attractions, a visit to Santa in his grotto, entry to The Towers Christmas Market, entry into Lightopia Festival - the seasonal light and lantern trail, entry to the wacky Caribbean themed waterpark and a 9 hole round of extraordinary golf. Entrance to The Alton Towers Dungeon is not included in the prize.  Limited number of competition prize rooms available on any one night and subject to availability.  Not valid in conjunction with any other offer. For accommodation purposes only, one guest must be aged 18+.  Identification will be required upon check-in.  Check-in can be made from 3pm onwards.  Prizes do not include travel to or from Alton Towers Resort, in-room movies and phone calls.  All other expenses are the responsibility of the winner and guests. The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including over-capacity.  Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.  Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort. Prizes are non-transferable, not for resale and there is no cash alternative. Please check attraction closed dates (www.altontowers.com) before redeeming.

Food & Drink 

PLEASE NOTE, IF YOU HAVE ANY ALLERGEN REQUESTS PLEASE ORDER AT THE RESTAURANT

These Terms and Conditions (the "Terms") set out the terms on which , Secret Garden Restaurant, Crooked Spoon Restaurant, Flambo’s Jambo Restaurant, Dragons Bar, Ma Garrita’s Bar and Musical Meadow Bar, Burger Kitchen Mutiny Bay and Just Chicken which are part of Merlin Attractions Operations Limited (which also owns this mobile application), a company incorporated in England and Wales under company number 06272935, whose registered office is Link House, 25 West Street, Poole, Dorset BH15 1LD and is located within Alton Towers Resort , Alton, Staffordshire, ST10 4DB (VAT No. 723 6878 07) ("Restaurant", "we" or "us"), sell food and beverages that it serves at its premises ("Food") to you via this mobile application.

By placing an order of Food on this mobile application ("site"), you agree to be bound by these Terms, which apply to you and the Restaurant. Please read these Terms carefully before placing any order on this site.

Please refer to our privacy policy  for how we collect and user your personal information.

1. Terms of sale

1.1 You must be 18 years of age or older to place any order on this site.

1.2 On this site, you can place an order for the Food you wish to purchase and collect from the Restaurant in person by providing your details and paying for the Food via the payment page which you are taken to during the order process. To do so, you must have your account opened on this site by following the relevant instructions on the site and be logged into your account when placing your order.] The means of payment that you can use to purchase any Food on this site are shown to you on this site during the order process.   

1.3 Prices on this site are inclusive of VAT unless VAT is shown separately in the breakdown of the payment due when you place your order.

1.4 Any discount (if any) that may apply to your purchase must be claimed before you make your payment by providing the relevant discount code during the order process and your valid original Standard Merlin Annual Pass or Premium Merlin Annual Pass card must be presented when you collect your order at the Restaurant. If you use the discount code during your purchase but fail to present your valid original membership card at the Restaurant, you are not entitled to the discount and must pay to the Restaurant the amount that was reduced from the price of the Food at the time of purchase by way of a discount in order to collect your Food.

1.5 You will also be able to indicate the time at which you wish to collect your Food from the Restaurant during the order process ("Collection Time"). Collection Time is an estimate and, whilst the Restaurant will make reasonable efforts to have the Food ready for you to collect at the time chosen during the order process, you may need to wait at the Restaurant to collect your Food (for example in the queue that may exist at the relevant time). You must arrive at the Restaurant by the Collection Time and collect your Food from the Restaurant. If Food is not collected within 10 mins of the Collection Time, it will be discarded and product will need to be made again when you collect. In addition to collecting your food, delivery will be available to your hotel room. Wait times are estimated and are subject to change based on demand and peak operating hours.

1.6 Sale of Food is subject to availability which changes from time to time. Whilst we make every effort to ensure that only the Food that can be collected from the Restaurant at the Collection Time will be shown on this site as the item that can be ordered for purchase, the Restaurant may not be able to provide what you have ordered or there may be delays in the Food supplied for collection due to things which are outside the Restaurant's control. If the Restaurant cannot make the Food you ordered available for collection at the Restaurant, the Restaurant will let you know [at the time of collection] and give you a full refund for such item using the same payment method that you used when placing your order. 

1.7 For information on ingredients and in relation to food allergies, please refer to information provided on the App.  Please speak to a member of staff about the ingredients in your meal before ordering.

1.8 Once you have placed your order on this site, you do not have the right to cancel or vary your order. If you wish to cancel or vary your order, and request this at the Restaurant in person,  the Restaurant has discretion in agreeing to your request and may agree to your request. However, the Restaurant does not have any obligation to accommodate your request and has no obligation to give a refund or offer an alternative product in place of the Food you have ordered on this site.

1.9 The contract for sale of Food by the Restaurant to you is concluded between you and the Restaurant when we send you an email confirming your order. Please keep this email confirmation as your receipt and present it when you collect your Food at the Restaurant.

1.10 The Restaurant is under a legal duty to supply Food that is in conformity with this contract.

1.11 The Restaurant only supplies the Food for private use. You must not place an order for any commercial, business or resale purposes.

1.12 If the Restaurant fails to comply with these Terms and/or contract between you and the Restaurant, we will not be responsible for losses that were not foreseeable to both you and us when this contract is made, losses which were not caused by any breach on our part or business losses or losses to non-consumers.  Nothing in these Terms however do not exclude or limit our liability for death, personal injury arising from our negligence or our fraud.

2. Governing law and jurisdiction

This contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with English law.

Any dispute or claim arising out of or in connection with this contract, its subject matter or formation shall be subject to the non-exclusive jurisdiction of the English courts.

3. Contact us

For any queries in relation to the sale of Food on this site (other than the cancellation or variation of your order to which clause 1.8 above applies), please contact us at gs.feedback@alton-towers.com

Claims Notifications Enquiries

Terms & Conditions – Rebooker Offer

This offer is available exclusively to guests who stayed at any onsite accommodation at Alton Towers Resort during 2023 or 2024, excluding stays during the Christmas periods. Exclusion dates are as follows:

2023 Christmas dates: 24/11/2023, 25/11/2023, 26/11/2023, 01/12/2023, 02/12/2023, 03/12/2023, 08/12/2023, 09/12/2023, 10/12/2023, 15/12/2023, 16/12/2023, 17/12/2023, 18/12/2023, 19/12/2023, 20/12/2023, 21/12/2023, 22/12/2023, 23/12/2023, 27/12/2023, 28/12/2023, 29/12/2023, 30/12/2023, 31/12/2023, 01/01/2024, 02/01/2024, 03/01/2024, 04/01/2024, 05/01/2024.

2024 Christmas dates: 29/11/2024, 30/11/2024, 01/12/2024, 06/12/2024, 07/12/2024, 08/12/2024, 13/12/2024, 14/12/2024, 15/12/2024, 16/12/2024, 17/12/2024, 18/12/2024, 19/12/2024, 20/12/2024, 21/12/2024, 22/12/2024, 23/12/2024, 27/12/2024, 28/12/2024, 29/12/2024, 30/12/2024, 31/12/2024, 01/01/2025, 02/01/2025, 03/01/2025, 04/01/2025, 05/01/2025.

Eligible guests will receive a code to get £30 off their 2025 stay via email on 2nd January 2025. Discount codes must be redeemed within 30 days of receipt and will expire at 23:59 on 31st January 2025. The code may be used towards the cost of a short break for any stay date in 2025, subject to availability. To redeem the code, guests must book a short break using the standard booking process and enter their unique code at the checkout stage. The code may only be applied to one booking and cannot be combined with any other discount codes. However, it may be used alongside other promotions, discounts, or offers, provided the terms and conditions of all applicable promotions are met in full.

The code is issued by and can only be redeemed with Alton Towers Resort. It may only be used for a discount off an Alton Towers Resort onsite short break and cannot be used at any shops or restaurants at the resort, to purchase stand-alone attraction day tickets, to purchase gift codes, or for any other purpose. Gift codes are non-transferable and cannot be resold, refunded, or exchanged for cash for any reason.

This offer is subject to availability, and Alton Towers Resort reserves the right to amend or withdraw the offer at any time without prior notice. Full Short Break Terms and Conditions, as well as Theme Park Terms and Conditions, apply to all bookings and can be found here.

Bookings made prior to the receipt of the codes are not eligible for adjustment or reimbursement. If a booking made using the code is cancelled, a new discount code will not be issued, and the original discount code will no longer be valid.

Guests should note that all offers and codes are subject to change or withdrawal without prior notice in the event of unforeseen circumstances.